|
Monthly price
|
71%
|
21%
|
7%
|
1%
|
|
Any service or equipment setup costs
|
56%
|
32%
|
11%
|
1%
|
|
Availability and cost of calling features
|
47%
|
36%
|
15%
|
2%
|
|
Ability to package other services with the same service provider
|
41%
|
40%
|
16%
|
3%
|
|
Promotions
|
43%
|
38%
|
18%
|
1%
|
|
Using a company with a good reputation
|
35%
|
45%
|
18%
|
2%
|
|
Understanding which service providers are available in my area
|
36%
|
44%
|
18%
|
2%
|
|
The type of technology used to deliver the service
|
36%
|
42%
|
19%
|
3%
|
|
LD packages or rates for calls within Canada and the US
|
40%
|
38%
|
18%
|
5%
|
|
Time of day or day of week conditions for long distance calling
|
37%
|
39%
|
18%
|
6%
|
|
Customer reviews
|
28%
|
38%
|
30%
|
4%
|
|
LD packages or rates for calls to countries other than Canada and the US
|
32%
|
32%
|
25%
|
11%
|
