Bar chart for question 50: Barriers to Switching Providers — text version

• I am on a contract: 28%
• Too much trouble to switch providers: 27%
• Too expensive to switch (e.g. termination fees): 26%
• Competitor plans were too expensive: 19%
• Competitor plans did not meet my needs: 18%
• Provider matched or offered something better: 17%
• Didn’t like the contract terms: 11%
• A friend, family member or coworker advised against it: 7%
• Nothing in my area/Not enough competition: 5%
• I did not understand the offer or the promotion: 4%
• Read something online against it: 3%
• Other: 3%

Back to the report