Survey of Official Agents following the 43^rd General Election - Introduction

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Elections Canada (EC), headed by the CEO, an agent of Parliament, is an independent, non-partisan agency reporting directly to Parliament. EC exercises general direction and supervision over the conduct of elections and referenda at the federal level.

EC required the services of a public opinion research supplier to conduct a baseline survey of Official Agents following the 43^rd federal General Election. This survey aimed to assess official agents' views and experiences with the 43^rd General Election (GE) with regards to the financial obligations of the candidate campaign. An official agent is the person responsible for administering the candidate's campaign financial transactions and for reporting those transactions to Elections Canada as required by the Canada Elections Act.

The survey was conducted as part of the evaluation and development of EC's programs and services. The research objectives were to assess official agents' views and satisfaction regarding:

• the work involved in preparing campaign financial returns;
• level of support and quality of services received;
• access, quality, timeliness and responsiveness of services; and,
• EC's services, tools, products and training for official agents.

Data from this survey will be used by the Agency to:

• assess official agents' satisfaction with tools and services;
• improve tools and training developed and provided by EC;
• provide input for the Agency's performance indicators and reporting to Parliament;
• improve the overall administration of the political financing regime.

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