Our Transformation Initiatives

Check out our featured initiatives

• buyandsell.gc.ca
• Canadian Innovation Commercialization Program
• Common Departmental Financial System Alignment Project
• Direct Deposit Initiative
• Mobile linguistic application - ourlanguages.gc.ca on the go!
• Pay Transformation
• Pension Transformation
• Retirement Planning - Online Videos
• Single-Window Approach for Small Departments and Agencies
• Translation Bureau's Transformation
• Workplace 2.0

Improving the way we do business

• 32 Departmental Service Agreements will be signed by 2013-2014 setting priorities and planning collaboratively with client departments.
• Client Engagement Framework a consistent approach to our day-to-day interactions with clients.
• Client Barometer Broadening our tool to regularly measure clients' overall satisfaction.
• Reporting on our performance and raising the bar for our service standards.
• Launching a personalized “single-window” service strategy for small departments and agencies.

Communication and training

• Client service training for PWGSC staff, resulting from a new client service competency.
• Client-oriented Web presence integrating our current service channels to increase accessibility of services.
• The Advantage a new e-bulletin with the latest information on our services and initiatives. Coming Soon!