Contact Us

We will address your questions and concerns as quickly as possible.

Please take a look at our Frequently Asked Questions, where you might find answers to many of your inquiries. The Site Map, A-Z Index and Search pages can also help you find information.

Please read our Privacy Notice Statement below.

Compensation Web Applications - Questions

Technical issues with myKEY, Compensation Web Applications (CWA) or any online or computerized payment system can only be addressed by your department's Help Desk.

Questions regarding your pay, direct deposit, deductions, service buy back or withheld pay can addressed by contacting your compensation advisor.

Other issues can be directed to MaintenanceWebdePaie.PayWebMaintenance@tpsgc-pwgsc.gc.ca. Note that technical issues should not be reported to this address as they can only be handled by your departmental Help Desk.

If you are a compensation advisor requiring support, please direct your questions to your regional Public Works and Government Services Canada (PWGSC) contact.

General Inquiries

Do you need more assistance? The following links will help ensure you contact the appropriate office. Alternatively, refer to the contact information below for general requests or corporate inquiries.

For more information on our programs and services, you may reach us by using one of the following methods:

Teletypewriter (TTY)

Toll-free (for hearing-impaired): 1-800-926-9105

Mail

You can mail us at the following address:

Public Works and Government Services Canada
11 Laurier Street, Phase III, Place du Portage
Gatineau, Quebec
K1A 0S5
Canada
ATTENTION: General Enquiry

E-mail

The Internet is a public forum and electronic information can be intercepted. This is not a secure Web site. Please do not disclose unnecessary confidential information about yourself or your accounts with PWGSC.

General Inquiries: questions@tpsgc-pwgsc.gc.ca

Form

If you would like an electronic response, please include your e-mail address.





I have read the privacy notice statement and I am aware of my rights and I submit all the above information freely.

Privacy Notice Statement

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence. The information will be held in Public Works and Government Services Canada's Personal Information Bank number PPU 115 Internet and PPE 830 Intranet Services, and it will be retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete. If you wish to avail yourself of this right or require clarification about this Statement, contact our Privacy Coordinator at AIPRP.ATIP@tpsgc-pwgsc.gc.ca. For more information on privacy issues and the Privacy Act consult the Privacy Commissioner's Web site.

For more information about your rights, visit Info Source. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

The Internet is a public forum and electronic information can be intercepted. This is not a secure Web site. Please do not disclose unnecessary confidential information about yourself or your accounts with PWGSC.

Employee Emergency Information Line

1-866-212-2271

In the event of an emergency, the PWGSC Employee Emergency Information Line (EEIL) provides pre-recorded messages advising employees whether they should report to work. EEIL is accessible at all times and is updated when new information is available.