Message from the Deputy Minister and the Associate Deputy Minister

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WE ARE PLEASED to present PWGSC @ Your Service: Our Services, Standards and Results 2013-2014, our third annual edition.

We are proud to report that PWGSC services have met 70% of our service standard targets from last year and in many cases exceeded them. The results show our sustained commitment to service excellence. When we have shortcomings, we will strive to address the issues and go the extra mile for you - our clients!

We have listened and we are acting accordingly! We are committed to openness and transparency. We are pleased to announce that our clients can now have access to their own results on the service standards, when available.

As a common service provider, we will be working with you to ensure we offer the best and most cost-effective solutions for our clients and for the whole of government. Together we can be more efficient and serve Canadians better! 

In the future, our service standards will focus on those integrated solutions, take into account the increasing use of web and new technologies to access government services, and continue to reflect our commitment to client satisfaction.

In this issue, you will find:

  • PWGSC's main service offerings, including a number of innovative and upcoming initiatives;

  • Information on value for money, showing that our services result in savings to our clients and the government; NEW!

  • 2012-2013 results for each service area;

  • Revised service standards and targets for 2013-2014 to reflect clients' needs;

  • Ways to request results against service standards by client department; NEW!

  • Some industry benchmarks; NEW!

  • Concrete examples of how PWGSC addressed clients' issues to increase satisfaction whenever there were shortcomings; and, NEW!

  • Some data on client satisfaction. NEW!

We thank you for your continued partnership and look forward to working with you as we fulfill our ongoing mission to offer high-quality services that meet your needs and ensure sound stewardship on behalf of Canadians.

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