Contact Employer Support Services
With the centralization of Employer Support Services, compensation managers can now contact the Government of Canada Pension Centre (Pension Centre) on employer-related questions using the following contact information.
However, for specific questions relating to a member's account, Compensation Advisors will continue to contact the Pension Centre by using the member's toll free line to speak to the Pension Expert who is working on the case. Please refer to the member's Contact Us - Your Public Service Pension and Benefits page.
Choosing the correct contact information will ensure a timely response to your queries.
Telephone
Toll free: 1-877-427-1510
Monday to Friday
8:00 a.m. to 4:00 p.m. (Your Local Time)
Telephone Teletype (TTY): 0-506-533-5990
(Collect calls will be accepted)
Monday to Friday
8:00 a.m. to 5:00 p.m. (Atlantic Time)
Facsimile
418-566-2757
Note: Always include your Employer name, Pay Office number and your paylist number when providing information by facsimile.
Online
In writing
Public Works and Government Services Canada
Government of Canada Pension Centre
Employer Support Services - Mail Facility
PO Box 9000
Matane QC G4W 0C6
Note: Always include your Employer name, Pay Office number and your paylist number when writing.
Your Public Service Pension and Benefits
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