Pay Centre processing times

Service Standards by Work Type
Service Standards Documents Required by Departments and Agencies Timelines for Sending Documents to the Pay Centre in Order to Meet the Service Standards

Hiring

The salary payment for the work completed during the first pay period will be made at the end of the following pay period.

Hiring

  • Letter of Offer
  • Employee Questionnaire
  • Oath of Allegiance (If applicable)
  • Direct Deposit Form

Hiring

The first day of work
- the entry must be in peoplesoft.

Termination of Employment – Indeterminate Positions

  • 1) The stop payment will be processed in time to prevent an overpayment.
  • 2) The record of employment will be issued within 5 calendar days of the end of the pay period during which the employment was terminated.
  • 3) The final cheque will be issued within 20 days of the termination date.
  • 4) The severance will be paid within 30 days of receiving the document from the employee.

Termination of Employment – Indeterminate Positions

1, 2 and 3

  • Resignation letter signed by the employee
  • Letter of Acceptance signed by the manager

3 (in addition to above documents)

Leave application (GC-178), if applicable

4

Severance pay annex completed by the employee

Termination of Employment – Indeterminate Positions

1, 2 and 3

At least 20 business days prior to the termination date

4

As soon as possible after receiving the document sent to the Pay Centre

Termination of Employment - Casual and Term Positions

  • 1) The stop payment will be processed in time to prevent an overpayment.
  • 2) The record of employment will be issued within 5 days of the end of the pay period where the struck off strength occurred.
  • 3) The final salary payment will be made within 20 days of the struck off strength date.

Termination of Employment - Casual and Term Positions

1, 2 and 3

No document required

(one document to be reviewed by the Pay Centre)

Termination of Employment - Casual and Term Positions

N/A

Extensions – Casual, Term, Student and Acting Positions

Steps will be taken to prevent a break in pay between consecutive contract periods.

*As long as employee is in the same position, same department, with no break in service

Extensions – Casual, Term, Student and Acting Positions

Contract extension letter

Extensions – Casual, Term, Student and Acting Positions

2 weeks prior to the contract end date

Leave Without Pay, Leave with Income Averaging, Pre-Retirement Transition and Self-Funded Leave

  • 1) Pay action will be taken in time to prevent an overpayment.
  • 2) Following a return from leave without pay, the salary payment for the work completed during the first pay period will be made at the end of the following pay period.

Leave Without Pay, Leave with Income Averaging, Pre-Retirement Transition and Self-Funded Leave

1

  • Application for Leave with Income Averaging (TBS 325-10)
  • Application for Pre-retirement Transition Leave (TBS 325-9E)
  • Application for Self-Funded Leave(TBS 330109)
  • Leave Application and Absence Report (GC178)

*These forms must be completed by the employee and approved by the manager

2

Message from the manager through trusted source confirming that the employee has been re-taken on strength on the day the employee returned to work

Leave Without Pay, Leave with Income Averaging, Pre-Retirement Transition and Self-Funded Leave

1

At least 20 business days prior to the salary reduction date

2

Re-taken on strength date

  • 1) All other changes in pay will be reflected the second pay period after the one during which the Pay Centre receives the approved document.
  • 2) Payments resulting from corrections requested to the Client Contact Centre will be made within 15 business days of the request being made.
  • 3) Requests that require a search in order to review the pay file will be processed within 20 days of the request being made.

1 and 3

Required documents listed in the roles and responsibilities document.

2

N/A

1 and 3

As soon as possible

2

N/A

Service Standards for overtime
Service Standards Based on the Various Collective Agreements - The employer strives to make the payment Documents Required by
Departments and Agencies
Timelines for Sending Documents to the Pay Centre in Order to Meet the Service Standards

In the month following the month during which the employee worked the overtime

  • ✓ AI, CS, RO and TR groups
  • ✓ EB (ED, LS, and EU) groups

No more than 6 weeks following the end of the pay period for which the employee is requesting payment

  • ✓ AV (AU, CO, and PG) groups
  • ✓ NR (AR and EN) groups
  • ✓ SH (DE, ND, MD, NU, PH, PS, SW, and VM) groups

No more than 10 business days following the end of the pay period during which the overtime was worked.

No more than 6 weeks following the end of the pay period during which the overtime report was submitted

  • ✓ EC group
  • ✓ PA (AS, CM, CR, DA, IS, OE, PM, ST and WP) groups
  • ✓ RE (HR, MA, SE and DS) groups
  • ✓ SP group
  • ✓ AC, AG, BI, CH, FO, MT, PC, SG, PAT and SRE groups

Electronic overtime report completed by the employee and approved by the manager.

Only employees or managers who do not have access to a computer or the Compensation Web Applications (CWAs) may submit a paper copy.

No more than 2 months following the end of the pay period in which the overtime was worked

✓ FI group

No more than 15 business days following the end of the pay period during which the overtime was worked.

Within 8 weeks of the overtime report being submitted

✓ FS group

No more than 15 business days following the end of the pay period during which the employee submitted the request.

Two pay periods after the one during which the Pay Centre receives the required document

  • ✓ AO, CX, EL, LA, SO, SRC, SRE, SRW and UT groups
  • ✓ PR(NS) group
  • ✓ FR, GL, GS, HP, HS, LI, SC, and PR(S) groups

There are no provisions regarding payments for these groups

As soon as possible

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