Translation, terminology and interpretation—Our Services, Standards and Results 2017 to 2018
The following tables on service standards and targets for the "Translation, terminology and interpretation" service category for 2016 to 2017 and 2017 to 2018 for: translation and linguistic services; terminology standardization services; interpretation; and client relationship management. The tables also include results for 2016 to 2017.
Translation and linguistic services
| Service standard | Target 2016 to 2017 | Results 2016 to 2017 | Target 2017 to 2018 |
|---|---|---|---|
| Deliver each translation request within the deadline | 95% | 95.63% | 95% |
| Handle translation requests and confirm the designated contact within 1 business day | 95% | 89.91% | 95% |
| Maintain the price per word for translation services at 0.37$ or less annually – Deleted | $0.37 | $0.364 | Not applicable |
| Percentage of clients satisfied with the quality of translation services | 85% | 91.2% | 90% |
| Deliver translation services with a quality level that meets clients' expectations – Deleted | 80% | 99.91% | Not applicable |
Terminology standardization services
| Service standard | Target 2016 to 2017 | Results 2016 to 2017 | Target 2017 to 2018 |
|---|---|---|---|
| Answer requests from the terminology help service within 1 business day | 99% | 99.43% | 99% |
| Publish, in TERMIUM Plus®Footnote 1 terminological records that comply with quality and methodology standards | 95% | 94.8% | 95% |
Interpretation
| Service standard | Target 2016 to 2017 | Results 2016 to 2017 | Target 2017 to 2018 |
|---|---|---|---|
| Deliver interpretation services for all event requests received by the Translation Bureau | 95% | 98.86% | 96% |
| Acknowledge interpretation requests within 1 business day – Deleted | 99% | 100% | Not applicable |
| Percentage of clients satisfied with the quality of conference interpretation services | 85% | 94.9% | 90% |
Client relationship management
| Service standard | Target 2016 to 2017 | Results 2016 to 2017 | Target 2017 to 2018 |
|---|---|---|---|
| Acknowledge clients' inquiries within 1 business day | 95% | 100% | 95% |
| Respond to clients' inquiries within 3 business days | 95% | 99.26% | 95% |
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