Strategic outcome and program descriptions
Public Accounts of Canada 2018 Volume II—Top of the page Navigation
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Department of Public Works and Government Services
Strategic outcome 1
High quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.
Program 1.1: Accommodation Management and Real Property Services
Public Works and Government Services provides federal departments and agencies with affordable office and common use accommodation that supports the delivery of their programs and services. The department acts as steward for various public works such as buildings, bridges and dams, and national treasures such as the Parliamentary Precinct and other heritage assets across Canada. Public Works and Government Services also provides other federal departments, agencies, and the Parliament of Canada with responsive and cost-effective real property services.
Program 1.2: Acquisitions
This program provides federal organizations with procurement solutions such as specialized contracts, standing offers, supply arrangements, and memoranda of understanding for acquiring a broad range of goods and services, including construction services. This program delivers acquisitions and related common services using the Smart Procurement principles (early engagement, effective governance, independent advice, and benefits for Canadians) through an open, fair and transparent process to ensure best value to Canadians and the federal government.
Program 1.3: Receiver General for Canada
This program manages the operations of the federal treasury, produces the Public Accounts and maintains the Accounts of Canada. It provides federal departments with an optional departmental financial and materiel management system offering and bill payment services.
Program 1.4: Federal Pay and Pension Administration
This program provides reliable central systems and processes for pay and pension administration to federal organizations. Through our pay and pension services, Public Works and Government Services ensures that federal government employees and pensioners are paid accurately and on time.
Program 1.5: Linguistic Management and Services
This program defines the Translation Bureau of Public Works and Government Services as a key component of the federal government's service delivery infrastructure. The Bureau is the sole internal linguistic services provider and offers translation, revision, interpretation and other linguistic services for Parliament, the judiciary, and federal departments and agencies. It is also the terminology authority within the federal government and has been mandated to develop terminology standards to ensure clear, uniform and quality communications within government. The program is mandated under the Translation Bureau Act.
Program 1.6: Specialized Programs and Services
This program provides federal organizations with high quality, timely and accessible specialized services and programs.
Program 1.7: Integrity Programs and Services
This program provides the government of Canada with high quality, timely and accessible specialized services and programs in support of sound, prudent and ethical management and operations.
Program 1.8: Procurement Ombudsman
This program, operating at arms-length from the government, reviews procurement practices of federal departments and agencies, investigates complaints from suppliers regarding the award or administration of federal contracts and ensures the provision of an alternative dispute resolution process for existing contracts. This program helps promote fairness, openness and transparency in the federal procurement process.
Strategic outcome 2
The following program supports all strategic outcomes within this organization.
Program 2.1: Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.
Canada Post Corporation
Strategic outcome 1
Compensation for the provision of Parliamentary mail and Materials for the use of the blind services, which are sent free of postage under the Canada Post Corporation Act.
Program 1.1: Concessionary Governmental Services
Payment associated with services provided at rates free of postage by the Corporation in support of government policy programs: Government Free Mail and Materials for the use of the Blind.
Public Service Commission
Strategic outcome 1
A highly competent, non-partisan and representative public service, able to provide service in both official languages, in which appointments are based on merit and the values of fairness, access, representativeness and transparency.
Program 1.1: Staffing Services and Assessment
The Staffing Services and Assessment program maintains the systems that link Canadians and public servants seeking employment opportunities in the federal public service with hiring departments and agencies. It provides assessment-related products and services in the form of research and development, consultation, assessment operations and counselling for use in recruitment, selection and development throughout the federal public service. This program also includes delivering staffing services, programs and products to departments and agencies, to Canadians and public servants, through client service units located across Canada.
Program 1.2: Oversight of Integrity in Staffing and of Non-Partisanship
The Oversight of Integrity in Staffing and of Non-Partisanship program provides an accountability regime for the implementation of the appointment policy and regulatory framework for safeguarding the integrity of public service staffing and ensuring staffing is free from political influence. This program includes monitoring departments' and agencies' staffing performance and compliance with legislative requirements; conducting audits and studies; carrying out investigations; and reporting to Parliament on the integrity of public service staffing and the non-partisanship of the public service.
Program 1.3: Staffing System Integrity and Political Impartiality
The Staffing System Integrity and Political Impartiality program is focused on independently safeguarding merit and non-partisanship in the federal public service. This program includes developing and advancing strategic policy positions and directions; conducting policy research; establishing Public Service Commission policies and standards; providing advice, interpretation and guidance; and administering delegated and non-delegated authorities, including official languages, the political activities regime and priority administration.
Strategic outcome 2
The following program supports all strategic outcomes within this organization.
Program 2.1: Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.
Shared Services Canada
Strategic outcome 1
Modern, reliable, secure and cost-effective information technology infrastructure services to support government priorities and program delivery.
Program 1.1: Data Centres
This program provides data centre services which support partner organizations' delivery of programs and services to Canadians. It supports the data centre consolidation transformation initiative which aims to consolidate existing legacy data centres and to move operations to seven modern, secure and reliable centres. It provides full life cycle management (strategy, plan, build, test, deploy, operate, and decommission) of data centres for the Government of Canada IT infrastructure. It also includes the end-to-end management of physical complexes; the establishment of computing environments for partner organizations and for Shared Services Canada's internal needs across all computing platforms; and the provision of technical support and certification for day-to-day operations, production applications, and database computing environments.
Program 1.2: Telecommunications
This program delivers data, voice and conferencing services within and across the Government of Canada to partner and client organizations, thereby improving service delivery and enhancing value to Canadians. Data network services include the provision and ongoing support of multi-platform, multi-protocol electronic data and communications networks. Voice communication services include the provision of local and long-distance services, as well as secure voice and other related services. Conferencing services include the provision of a suite of video, web and audio conferencing services to partner and client organizations.
Program 1.3: Cyber and Information Technology Security
This program preserves the confidentiality, integrity, availability, intended use and value of electronically stored, processed or transmitted information by providing safety measures in accordance with the Policy on Government Security and the Operational Security Standard: Management of Information Technology Security. The services included in this program are provided to Government of Canada departments and agencies.
Program 1.4: E-mail and Workplace Technology
This program supports partner and client organizations with the procurement, configuration, management and protection of email services, including the Government of Canada-wide transition to a consolidated email system. It also provides access to software and hardware provisioning and support for program-specific and corporate applications. This includes workstation provisioning and technical support, as well as local area network (physical or virtual) functionalities. Some of the services are provided on an optional basis to partner and client organizations.
Program 1.5: Program Management
This program is comprised of enabling functions that deliver services within Shared Services Canada that are not considered internal services as defined by Treasury Board Secretariat and which are common to all departments. These functions support business needs specific and fundamental to the delivery of the Shared Services Canada mandate. This includes strategic functions such as account management, enterprise architecture and monitoring of progress on the Transformation Plan and related analytics activities. It also includes service management functions.
Program 1.6: Brokered Public Cloud Services
This program provides public cloud brokering services which support Shared Services Canada and partner organizations' delivery of programs and services to Canadians. Services include access to the public cloud service providers' catalogues across all cloud categories including: Infrastructure-as-a-Service, Platform-as-a-Service and Software-as-a-Service.
Strategic outcome 2
The following program supports all strategic outcomes within this organization.
Program 2.1: Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.