Performance Standard

At the Esquimalt Graving Dock (EGD), Public Works and Government Services Canada (PWGSC) will provide in a reasonable manner:

• administration services, to reserve services or space for vessels
• notification of uses within 48 hours of changes to service/space that may affect the safe and efficient operations of the facility;
• an Emergency Response Plan for the EGD; and
• an approved marine facility security plan and a qualified Marine Facility Security Officer.

PWGSC will report on the measurement of the services provided on an annual basis.

• Reservations and confirmed bookings were provided in a reasonable manner when requested.
• Notifications of changes to service and/or capacity of the facility will be provided within 48 hours after first noting the change in condition of the service or capacity at least 90% of the time.
• The EGD Emergency Response Plan will be reviewed and updated, if required, every 2 years.
• The EGD will continue to have a valid Statement of Compliance of Marine Facility or a Port certificate and that all regulated security audits have been completed.
• Disputes related to service and/or capacity of the EGD would be handled in the following manner:

First level of referral:

Director, Esquimalt Graving Dock

Second level of referral:

Director General Engineering Asset Strategy
Directorate

Third level of referral:

Assistant Deputy Minister – Real Property
Associate Deputy Minister – PWGSC

Note: this document will be updated annually.