Contact Pay and Pension Services for Government Employees - Home page

We will address your questions and concerns as quickly as possible.

Please read our Privacy Notice Statement. We invite you to explore our Pay and Pension Services for Government Employees Help and Search Pay and Pension Services for Government Employees pages.

Compensation Web Applications (CWA) Tools

Pay and Health Insurance

For inquiries concerning your pay and health insurance, please refer to the Frequently Asked Questions (FAQ) under each CWA tool or contact your departmental Compensation Advisor.

Pension Services

If you have any questions or require pension information regarding the public service pension plan, please visit the Your Public Service Pension and Benefits Web Site or contact the Public Service Pension Centre at 1-800-561-7930.

Access to the CWA

Access to the Compensation Web Applications (CWA) is available on the Government of Canada secure network (intranet) at the following address: Public Works and Government Services Canada (PWGSC) - Pay and Pension Services for Government Employees.

CWA Registration

If you are having technical issues regarding the CWA or myKEY registration, please contact your departmental help desk.

Public Key Infrastructure (PKI) Credential Recovery

If you obtained a Public Key Infrastructure (PKI) credential through a Local Registration Authority (LRA), you must use the same process to recover your PKI credential (myKEY). Contact your LRA for assistance. If you cannot locate your LRA, please contact your departmental help desk as they maintain a list of LRAs within your department.

Secondments / Departmental Transfers

If you are on secondment and attempting to obtain or access your myKEY, contact your Local Registration Authority (LRA) for assistance. Your departmental help desk should maintain a list of LRAs within your department.

General Inquiries

For more information on our programs and services, you may reach us by using the following options.

Please refer to our Service Levels.

Phone

Toll-free: 1-800-622-6232 (1 800 O-Canada)

TTY/TDD Toll-free (for hearing-impaired): 1-800-926-9105

Fax: 819-956-0064

For more information on telephone access to Government of Canada information, please visit the Government of Canada Web site.

Mail

You can mail us at the following address:

Public Works and Government Services Canada
10B1 - Tower A, Place du Portage
11 Laurier Street, Place du Portage (PDP) III
Gatineau, Quebec
K1A 0S5
Canada
ATTN: General Enquiry

Forum

The Internet is a public forum from which electronic information can be intercepted. This is not a secure Web site.

To share your comments about this Web site, please fill out the form. The information will be used to improve our Web site.

Attention:

For personal information on your account, you must contact your Departmental Compensation Services. PWGSC-Pay and Pension Services for Government Employees cannot provide you with information on your personal account. Inquiries submitted via this form related to your personal account or CWA will not be processed. Thank you.

Contact Pay and Pension Services for Government Employees

General inquiries: awraide.cwahelp@tpsgc-pwgsc.gc.ca

Note: Privacy Notice Statement

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence. The information will be held in Public Works and Government Services Canada's Personal Information Bank number PPU 115 Internet and PPE 830 Intranet Services, and it will be retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete. If you wish to avail yourself of this right or require clarification about this Statement, contact our Privacy Coordinator at AIPRP.ATIP@tpsgc-pwgsc.gc.ca. For more information on privacy issues and the Privacy Act consult the Privacy Commissioner's Web site.

For more information about your rights, visit Info Source Publications. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

The Internet is a public forum and electronic information can be intercepted. This is not a secure Web site. Please do not disclose unnecessary confidential information about yourself or your accounts with PWGSC.

Information: About the Public Service Pension Centre

If you are a former employee and are eligible or are receiving a pension benefit from the Public Service Superannuation Plan, please visit the Your Public Service Pension and Benefits Web Site or Your Public Service Pension and Benefits Contact Us directly at the Public Service Pension Centre.

Thank you.