Pension Centre

Pension Operations

Director

Director Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Director, Pension Operations Lucy St-Jean 506-533-8176
Business Management Assistant Cheryl LeBlanc 506-533-5216

Managers

Managers Contact List, Title and Telephone Numbers
Title Name Telephone
Manager, Pension Client Services - A Chantal Vautour 506-533-5977
Business Management Assistant Suzanne Bastarache 506-533-5681
Manager, Pension Client Services - B Kim Stevens 506-533-5897
Business Management Assistant Cindy R. LeBlanc 506-533-5879
Manager, Operational Support Services Maria Lirette 506-533-5200
Business Management Assistant Debbie Gallant 506-533-8734

Executive Advisory Services

Inquiries pertaining to Executives: pension and insurance benefits statement, retirement or related work activities, survivor benefits, service buybacks, service buyback payment defaults and balance owing.

Executive Advisory Services Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Senior Advisor Doris Pellerin 506-533-5574
Team Leader Dominique Beaulieu 506-533-5623

Apprenticeship Program (Pension Client Services A)

Apprenticeship Program (Pension Client Services A) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Thérèse Cleven 506-533-5786

Contributor Services (Pension Client Services A)

Service Buybacks, service buyback payment defaults and balance owing.

Contributor Services (Pension Client Services A) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief (Unit 11, 12, 13) Roberta Landry 506-533-5196
Chief (Unit 8, 18 & 20) Thérèse Cleven 506-533-5786
Team Leader - Unit 11 Cindy-Michelle LeBlanc 506-533-8255
Team Leader - Unit 12 VACANT  
Team Leader - Unit 13 Roger Lirette 506-533-5206
Team Leader - Unit 18 Allison Stratton 506-533-5458
Team Leader - Unit 20 André Leclerc 506-533-5921
Team Leader - Unit 8 Serge Melanson 506-533-8622

Pension Portability Services (Pension Client Services A)

Process pension transfers, pension benefit division (PBDA) estimates, pension benefit division payment.

Pension Portability Services (Pension Client Services A) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Norbert Léger 506-533-8733
Team Leader - Pension Transfer Agreements Liane Landry 506-533-5184
Team Leader Pension Benefit Division Heather Middleton 506-533-8758

Employer Support Services (Pension Client Services A)

Employer Support Services (Pension Client Services A) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Lise-Anne Léger 506-533-5686
Team Leader Account Integrity Services Lyne Melanson 506-533-5177
Team Leader Employer Support Services Jerry Lagacé 506-533-8748

Pre-Retirement Counseling Services (Pension Client Services B)

Pension and insurance benefits statement and contact centre for pensioners.

Pre -Retirement Counseling Services (Pension Client Services B) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Donna Gallant 506-533-5627
Team Leader Unit N Janice M. Cormier 506-533-5286
Team Leader Unit P Carole Doiron 506-533-5795
Team Leader Unit R Denis Poirier 506-533-8738
Team Leader – Unit O Colline Bourque 506-533-5141

Retirement Counseling Services (Pension Client Services - B)

Retirement or related work activities and survivor benefits.

Retirement Counseling Services (Pension Client Services - B) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Liette Mallet - Bernard 506-533-5166
Chief Joanne Foster 506-533-5628
Team Leader Unit 2 Janice M. Leger 506-533-5586
Team Leader Unit 3 Monique Després 506-533-5881
Team Leader Unit 4 Nancy Trueman 506-533-8868
Team Leader Unit 5 Sylvie Gaudet 506-533-5894
Team Leader Unit Q Marc Diotte 506-533-5667

Insurance Services (Pension Client Services B)

Insurance Services (Pension Client Services B) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Eveline LeBlanc 506-533-5545
Team Leader Ivan Jefferies 506-533-5512
Team Leader Tracy MacLeod 506-533-5049

Accounting and Debt Recovery Services (Operational Support Services)

Negotiable deposits and receipts issued, refunds, expenditure corrections, third party remittances for pension deductions, pension cheque intercepts, cancellations, re-directs.

Accounting and Debt Recovery Services (Operational Support Services) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Cheryl Vautour 506-533-5784
Team Leader Francine Archibald 506-533-5690
Team Leader Alice Gauvin-Cormier 506-533-5522

Outreach Services (Operational Support Services)

Outreach Services (Operational Support Services) Contact List, Title, Name and Telephone Numbers
Title Name Telephone
Chief Lise Bourque 506-533-5807
Client Liaison Officer Marlene Cullen-LeBlanc 506-533-5974
Client Liaison Officer Jennifer Mew 506-533-5666
Group Team Assistant Francine Léger 506-533-5711

General E-mail Addresses

General E-mail Addresses
Region E-mail Addresses
Eastern SHE.SupnEastern@pwgsc.gc.ca
NCR SHE.SupnNCR@pwgsc.gc.ca
Ontario, Western and Outside Canada SHE.OntarioWestern@pwgsc.gc.ca
Pension Transfer SHE.PensionTransferAgreements@pwgsc.gc.ca
Transfer Value SHE.Transfervalue@pwgsc.gc.ca
Pension Benefit Division SHE.PensionBenefitDivision@pwgsc.gc.ca
Insurance SHE.Insurance@pwgsc.gc.ca
Outreach Services SHE.Outreachservices@pwgsc.gc.ca