Property and buildings—Our Services, Standards and Results 2016–17

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The following tables on service standards and targets for the "Property and buildings" service category show service targets for 2015–16 and 2016–17 for: office accommodation services; professional and technical services; and client relationship management. The tables also include results for 2015–16.

Office accommodation services

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Ensure Public Works and Government Services Canada (PWGSC) real property portfolio of facilities remains operational during normal business hours as defined as 7:00 a.m. to 6:00 p.m., Monday through Friday
99% 99.98% 99%
Satisfaction rating for service calls reported through the National Service Call Centre (NSCC)
 85% 89.77% 90%

Professional and technical services

Deliver projects over $1M on time, on scope, and on budget in accordance with the National Project Management System principles and agreed upon changes with clients.

Service standard Target 2015–16 Results 2015–16 Target 2016–17
On time
 90% 94% 95%
On scope
 90% 97% 95%
On budget
 90% 99% 95%

Client relationship management

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Provide regular progress reports to client departments and address any potential issues
 95% 100% 100%
Acknowledge clients' inquiries within one business day
95% 100% 100%
Respond to clients' inquiries within three business days
 95% 100% 100%

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