Security, corporate and information services—Our Services, Standards and Results 2016–17

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Security services

The following tables on service standards and targets for the "Security" service category show service targets for 2015–16 and 2016–17 for: industrial security services—including security clearance issuance; Industrial security call centre; integrity database services; and controlled goods. The tables also include results for 2015–16.

Security clearance issuance

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Provide a response to each Simple reliability clearance request within 7 business days, upon receipt of a properly completed request
 85% 71% 85%
Provide a response to each Complex reliability clearance request within 120 business days, upon receipt of a properly completed request
 85% 92% 85%
Provide a response to each Classified secret clearance request within 75 business days upon receipt of a properly completed request and documentation or information from third parties and provided that a Reliability clearance has already been granted
 80% 60% 80%

Industrial security call centre

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Respond/refer inquiries within 2 business days
 90% 91% 90%

Integrity database services

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Complete verification checks within four hours
 80% 93% 80%

Controlled goods (company registration, exemptions and company inspection)

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Issue registration certificates (new and renewal) within 32 business daysFootnote 1
 80% 93% 80%
Conduct security assessments within 32 business daysFootnote 1
 85% 90% 85%
Issue visitor exemption certificates within 10 business daysFootnote 1
 80% 99% 80%
Issue temporary worker exemption certificates within 30 business daysFootnote 1
 80% 99% 80%

Corporate services

The following tables on service standards and targets for the "Corporate" service category show service targets for 2015–16 and 2016–17 for: Government of Canada's document management solution (GCDOCS); Shared services integration; My Government of Canada Human resources (GCHR); Canadian General Standards Board; and document imaging. The tables also include results for 2015–16.

Government of Canada's document management solution (GCDOCS)

Service standard Target 2015–16 Results 2015–16 Target 2016–17
GCDOCS will deliver timely on-boarding services to its clients (as per plan)
 90% 95% 90%

Shared services integration

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Deliver on annual plan commitments on time, on scope and on budget
 95% 99% 95%
Shared Human Resources Services (SHRS) will deliver timely compensation services
 90% 91.7% 90%
Shared Human Resources Services (SHRS) will deliver timely workforce and workplace management services—New
 N/A N/A 90%
Shared Case Management System (SCMS) will onboard clients (as per the onboarding plan)—New
 N/A N/A 90%

My Government of Canada human resources (My GCHR)

Service standard Target 2015–16 Results 2015–16 Target 2016–17
My GCHR will deliver timely on-boarding services to its clients (as per plan)
 90% 100% 90%

Canadian General Standards Board

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Level of client satisfaction with the Canadian General Standards Board's (CGSB) registration services—New
 N/A N/A 80%
Percentage of National Standards of Canada collection review started in fiscal year (20% reviewed per year based on five-year cycle)—New
 N/A N/A 20%
(100% over 5 years)
Percentage of products and services certified by the CGSB within specified timeframe—New
 N/A N/A 85%

Document imaging

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Document Imaging Services fixed cost per page is maintained at $0.11—Deleted
 $0.11 $0.11 N/A
Document Imaging Services are readily accessible—Deleted
 80% 100% N/A
All document imaging request by departments fulfilled within agreed upon timeframes—New
 N/A N/A 95%

Information services

The following tables on service standards and targets for the "Information" service category show service targets for 2015–16 and 2016–17 for: the Canada Gazette; and publishing and depository services. The tables also include results for 2015–16.

The Canada Gazette

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Achieve 99% of editing accuracy (of documents published in Parts I/II of the Canada Gazette)
 99% 99.93% 99%

Publishing and depository services

Service standard Target 2015–16 Results 2015–16 Target 2016–17
Percentage of client inquiries responded to within 48 hours
 85% 84% 85%

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