Contact the Pension Centre
Interruption of service
As a result of planned system maintenance the Government of Canada pension system will be unavailable to users on the following dates: 8:00 p.m. Friday, October 6 to 11:59 p.m. Tuesday, October 10 EDT.
The Government of Canada Pension Centre (Pension Centre) will operate during regular business hours on October 10; however, the Pension Centre will be limited when responding to client inquiries and processing service requests on this date.
Essential pension services, such as Supplementary Death Benefit payments, will continue to be provided during the interruption of services.
Note: Compensation Web Applications
If you are having technical issues regarding the Compensation Web Applications Registration (CWA) or myKEY registration, please contact your departmental help desk.
We invite you to contact us using your preferred means of communication.
Telephone
- Toll-Free:
- 1-800-561-7930
- Monday to Friday
8:00 a.m. to 4:00 p.m. (Your Local Time)
- Outside Canada and the United States:
- 506-533-5800
(collect calls accepted) - Monday to Friday
8:00 a.m. to 5:00 p.m. (Atlantic Time)
- 506-533-5800
- Telephone Teletype (TTY):
- 506-533-5990
(collect calls accepted) - Monday to Friday
8:00 a.m. to 5:00 p.m. (Atlantic Time)Excluding Statutory Holidays
- 506-533-5990
In writing
Note
Always include your pension number or Personal Record Identifier (PRI) when writing.
- Public Services and Procurement Canada
- Government of Canada Pension Centre—Mail Facility
- PO Box 8000
- Matane QC G4W 4T6
Facsimile
Note
Always include your pension number or Personal Record Identifier (PRI) when providing information by facsimile.
418-566-6298
On-line or by email
Note
Do not disclose your pension number, Personal Record Identifier (PRI) or other personal information when corresponding by email. For more information concerning security and the protection of personal information, please read the Disclaimer and Privacy Notice Statement on the General Inquiry page.
Service standards
For information on our service delivery times, please refer to the Service levels page.
- Date modified: