Evaluation of the B.C. Family Maintenance Enforcement Program's Pilot Outreach Project

2004-FCY-4E

APPENDIX 2: FMEP PILOT OUTREACH PROJECT

Family Justice Counsellors Telephone Survey Form

1.0 Telephone Survey

This Family Justice Counsellor Survey is part of an overall evaluation of the Pilot Outreach Project (Client Meeting component) of the Family Maintenance Enforcement Program. This evaluation is being funded by the BC Ministry of Attorney General and the Federal Department of Justice to determine the impact and effectiveness of the Pilot Outreach Project. All of your comments will be handled in a confidential manner.

  1. Name
    (first/last)
  2. Community where Family Justice Centre is located
  3. Do you refer recipients of maintenance to the Pilot Outreach Project (Client Meetings)?
    •  Yes.

      Approximately how many clients per month?

    •  No
  4. Do you refer payors of maintenance to the Pilot Outreach Project (Client Meetings)
    •  Yes.

      Approximately how many clients per month?

    •  No
  5. Do you use specific criteria to screen and refer payors of maintenance to the POP (e.g. by type of issue, whether court action is pending, history of violence, financial means test)?
    •  No
    •  YES Please describe specific criteria used:
  6. Do you use specific criteria to screen and refer recipients of maintenance to the POP (e.g. by type of issue, financial status of recipient, history of violence, financial means test)?
    •   No
    •   YES Please describe specific criteria used:
  7. What are the main payor needs which lead to a referral to a Client Meeting?


  8. What are the main recipient needs which lead to a referral to a Client Meeting?



  9. Please rate the helpfulness of the Pilot Outreach Project using a seven point scale:
     1 = strongly disagree … 7 = strongly agree
  10. Are the payors who are referred to the Pilot Outreach Project typically facing any form of barriers to making payments (e.g. language, understanding or other personal barriers, lack of access to services in general, lack of comprehensiveness or immediacy of services)?
    •   No
    •   Yes
    • Please describe:


  11. What is the most important benefit of the Pilot Outreach Project?
    •  11.1 To clients


    •  11.2 To FJC counsellors


  12. Do you feel the services provided by the Pilot Outreach Project enhance the services provided by Family Justice Centres?
    •   No
    •   Yes
    • Please describe:


  13. Please describe any problems with or limitations to the Pilot Outreach Project).


  14. Please identify the ways any limitations of the Pilot Outreach Project (as identified in Q 13) could be addressed or the service improved.


THANK YOU FOR PARTICIPATING IN THIS SURVEY