Evaluation of the B.C. Family Maintenance Enforcement Program's Pilot Outreach Project

• PDF Version (388 KB)
• PDF Help

This report may be reproduced, in part or in whole, and by any means, without charge or further permission from the Department of Justice, provided that due diligence is exercised in ensuring the accuracy of the materials reproduced; that the Department of Justice is identified as the source department; and that the reproduction is not represented as an official version of the original report.

© Her Majesty the Queen in Right of Canada, represented by the Minister of Justice and Attorney General of Canada, 2004

TABLE OF CONTENTS

• ACKNOWLEDGEMENTS
• EXECUTIVE SUMMARY
• 1.0 INTRODUCTION AND DESCRIPTION OF THIS REPORT
• 2.0 DESCRIPTION OF THE PILOT OUTREACH PROJECT
  • 2.1 Background and History
  • 2.2 Underlying Principles and Philosophy of the Pilot Outreach Project
  • 2.3 Objectives of the Pilot Outreach Project
  • 2.4 Structure and Staffing of the Pilot Outreach Project
  • 2.5 Components of the Pilot Outreach Project
  • 2.6 MHR Information Sessions
  • 2.7 Payment Conferences
• 3.0 DESCRIPTION OF THE EVALUATION FRAMEWORK AND METHODS
  • 3.1 Description of the Evaluation Framework
  • 3.2 Evaluation Framework
  • 3.3 Data Collection Methods
• 4.0 RESEARCH ISSUES
  • 4.1 Incompleteness of Data on Payment Conference Summary Sheet and Referral Forms
  • 4.2 Incompleteness and Inconsistency of Data
  • 4.3 Low Completion Rate of Payor Telephone Survey
• 5.0 EVALUATION FINDINGS
  • 5.1 Assessment of Client Meetings by Family Justice Counsellors
  • 5.2 Client Meeting Survey
  • 5.3 Payment Conference Outcome Assessment
  • 5.4 Payment Conference Telephone Survey
  • 5.5 Value of the Pilot Outreach Project as a Staff Skills Development Opportunity
• 6.0 SUMMARY AND CONCLUSIONS
  • 6.1 Summary of Broad Objectives and Methodologies
  • 6.2 Conclusions
  • 6.3 Research Implications
• APPENDIX 1: CLIENT MEETING SURVEY FORM
• APPENDIX 2: FMEP PILOT OUTREACH PROJECT
• APPENDIX 3: PAYMENT CONFERENCE OUTCOME ASSESSMENT FORM
• APPENDIX 4: PILOT OUTREACH PROJECT
• APPENDIX 5: FMEP PILOT OUTREACH PROJECT
• ENDNOTES

LIST OF TABLES

• Table 1 Referrals per Site

• Table 2 Number of Referrals to and Attendance at Payment Conferences, January 2002—December 2002 (FMEP Data)

• Table 3 FMEP Pilot Outreach Project: Evaluation Framework

• Table 4 Reasons for Referrals of Payors to Client Meetings

• Table 5 Reasons for Referrals of Recipients to Client Meetings

• Table 6 Payor Needs Identified by Family Justice Counsellors

• Table 7 Recipient Needs Identified by Family Justice Counsellors

• Table 8 Payor Barriers Identified by Family Justice Counsellors

• Table 9 Rating of Client Meetings by Family Justice Counsellors

• Table 10 Ways in Which the Client Meetings Enhance the Services Provided by the Family Justice Centres

• Table 11 Benefits of Client Meetings to Clients (As Assessed by FJCs)

• Table 12 Benefits of Client Meetings to Family Justice Counsellors

• Table 13 Recipient Assessment of Payment Level and Regularity

• Table 14 Payor Assessment of Payment Level and Regularity

• Table 15 Assistance Clients Wanted to Obtain from the Client Meeting

• Table 16 Types of Information Provided at the Client Meeting

• Table 17 Client Evaluation of Quality of Client Meeting

• Table 18 Client Rating of Helpfulness of Client Meeting

• Table 19 Number of Prior Telephone Contacts with the FMEP

• Table 20 Outcomes Measured by the Payment Conference Outcome Assessment

• Table 21 Date of FMEP Enrollment

• Table 22 Monthly Payment Requirements

• Table 23 Number and Type of Active Enforcement Mechanisms in Place Prior to the Payment Conference

• Table 24 Amount of Arrears Owed by Payors

• Table 25 Total Payments Made

• Table 26 Financial or Asset Information Provided at the Payment Conference

• Table 27 Intermediate Payment Related Outcomes of the Payment Conference

• Table 28 Post Conference Payments Made (All Types of Payments)

• Table 29 Status of Default Hearings

• Table 30 Issues Dealt with at the Payment Conference

• Table 31 Payor Rating of the Quality of the Payment Conference

• Table 32 Helpfulness of the Payment Conference

[ Next Page ]