How will federal government partners collect information and measure progress against desired results? The HRMAF includes a strategy to enable the Official Languages Branch in the Intergovernmental Affairs Secretariat of the Privy Council Office to monitor overall progress, recommend adjustments or additional activities, and report on the Official Languages Program as a whole, as such linking mandates and activities of all federal institutions.
This performance measurement strategy includes:
· defining concepts that will guide the development of policies and programs in the area of official languages;
· establishing quantitative and qualitative common indicators for measuring performance;
· establishing benchmarks for each of these indicators (i.e., determining current values for each of them);
· establishing specific performance targets (i.e., target values for each indicator);
· collecting the data required to measure performance;
· analyzing that data;
· collecting and analyzing financial data to determine cost-effectiveness; and
· reporting on performance to beneficiaries, partners, stakeholders, Parliamentarians and Canadians in general.
The Post-Censal Survey, which will provide key information in 2007 on the factors that contribute to community vitality, is a critical element of the performance measurement strategy. Data from the survey will assist federal institutions in developing a shared basis of knowledge from which to analyze issues and make informed policy and program decisions. This knowledge will facilitate the achievement of broader policy objectives in the area of official languages.
Figure 3-A presents the indicators that will serve as the basis for data collection.
Measures, criteria and data sources have been established for each of the indicators and are available in the detailed version of the HRMAF. In Figure 3-B we present a practical example of the implementation of the Measurement Framework using the immediate result, Improved Access to Health and Social Services in the Language of Choice.
Performance indicators were selected on the basis of the following criteria: · Relevant — to real decisions and issues · Feasible — practical and cost-effective · Credible — sound and supportable · Clear — easy to understand · Comparable — show changes over time or between programs, populations or jurisdictions |
Figure 3-A: Performance Indicators for the Official Languages Program
Figure 3-B: Performance Measurement Framework
IMMeDIATe RESULT 3.3: improved accEss to health and social services in the language of choice |
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Performance Indicators |
Performance Measures |
Criteria (Partial List) |
Targets (Partial List) |
Benchmarks (Partial List) |
Primary Data Sources |
Capacity to provide services in both languages |
Level of financial support from all sources, other than federal institutions |
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Income Security Programs (ISPs) conduct annual surveys to ensure clients are satisfied with the services provided in their language of choice.
PHASE II: 2003-2004 to 2007-2008: Medicine: 76 admissions; Professionals (university): 934 admissions; Professionals (college): 1,381 admissions
PHASE II: 2003-2004 to 2007-2008: Medicine: 39 graduates Professionals (university): 346 graduates Professionals (college): 710 graduates
PHASE II : 2003-2004 to 2007-2008: |
Other benchmarks are being set by the Consortium
national de formation en santé, community organizations and
Real figures |
Health Canada Social Development Canada Partners and stakeholders (for example: Canada Institute of Health research, Canadian Centre on Substance Abuse, Canadian Centre for Occupational Health and Safety, Community Health and Social Services Network, Société santé en français, Consortium national de santé en français, Commission nationale des parents francophones) Income Security Programs (ISPs) Others (to be determined) Census studies and analyses by Statistics Canada, 1996, 2001, 2006, 2011 and 2016; Post-census survey on the vitality of OLMCs; Other surveys to be determined (General Social Survey) |
Appropriateness of level of resources provided by partners (type and area) |
Number and nature of services available in the official language of choice (area) |
Language training for 4,000 health
professionals by |
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Training and retention of health professionals
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Number of students enrolled
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Number of graduates |
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Capacity to provide health and/or social services in the language of choice |
Policies reflect need to provide health/social services in OLMCs
Number of health professionals and child care workers able to provide services to or in OLMCs |
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Access to services in the language of choice
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Use of services and satisfaction level |
Availability and quality of services (including early childhood) |
Offer of equitable services |
Child care spaces Number of complaints (type and area) (does not apply to health services) |
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Level of participation and/or number of beneficiaries (including stakeholders and official-language minorities) |
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Communication to public |
Number and nature of existing and distributed documents |
17 Francophone/10 Anglophone health networks (target met) |
17 Francophone/ 10 Anglophone health networks |
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Number of networks established
Composition of networks |
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Nature and number of exchanges of relevant information and quantity of information |
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