How
will federal government partners collect information and measure progress
against desired results? The HRMAF includes a strategy to enable the Official
Languages Branch in the Intergovernmental Affairs Secretariat of the Privy
Council Office to monitor overall progress, recommend adjustments or
additional activities, and report on the Official Languages Program as a
whole, as such linking mandates and activities of all federal institutions.
This performance measurement strategy includes:
·
defining
concepts that will guide the development of policies and programs in the area
of official languages;
·
establishing
quantitative and qualitative common indicators for measuring performance;
·
establishing
benchmarks for each of these indicators (i.e., determining current values for
each of them);
·
establishing
specific performance targets (i.e., target values for each indicator);
·
collecting
the data required to measure performance;
·
analyzing
that data;
·
collecting
and analyzing financial data to determine cost-effectiveness; and
·
reporting
on performance to beneficiaries, partners, stakeholders, Parliamentarians and
Canadians in general.
The Post-Censal Survey,
which will provide key information in 2007 on the factors that contribute to
community vitality, is a critical element of the performance measurement
strategy. Data from the survey will assist federal institutions in developing
a shared basis of knowledge from which to analyze issues and make informed
policy and program decisions. This knowledge will facilitate the achievement
of broader policy objectives in the area of official languages.
Figure 3-A presents the indicators that will
serve as the basis for data collection.
Measures, criteria and data sources have
been established for each of the indicators and are available in the detailed
version of the HRMAF. In Figure 3-B we present a practical example of the
implementation of the Measurement Framework using the immediate result,
Improved Access to Health and Social Services in the Language of Choice.
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Performance indicators were selected on the basis
of the following criteria:
· Relevant
— to real decisions and issues
· Feasible
— practical and cost-effective
· Credible
— sound and supportable
· Clear —
easy to understand
· Comparable
— show changes over time or between
programs, populations or jurisdictions |
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IMMeDIATe RESULT 3.3: improved accEss to
health and social services in the language of choice
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Performance Indicators
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Performance Measures
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Criteria (Partial List)
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Targets (Partial List)
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Benchmarks
(Partial List)
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Primary
Data Sources
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Capacity to provide services in both languages
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Level of financial support from all sources,
other than federal institutions
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Income Security Programs (ISPs) conduct annual surveys to
ensure clients are satisfied with the services provided in their language
of choice.
PHASE II: 2003-2004 to 2007-2008:
Medicine: 76 admissions;
Professionals (university): 934 admissions;
Professionals (college): 1,381 admissions
PHASE II: 2003-2004 to 2007-2008:
Medicine: 39 graduates
Professionals (university): 346 graduates
Professionals (college): 710 graduates
PHASE II : 2003-2004 to 2007-2008:
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Other benchmarks are being set by the Consortium
national de formation en santé, community organizations and
McGill
University
Real figures
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Health Canada
Social Development Canada
Partners and stakeholders (for example: Canada Institute of Health
research, Canadian Centre on Substance Abuse, Canadian Centre for
Occupational Health and Safety, Community Health and Social Services
Network, Société santé en français,
Consortium national de santé en français, Commission nationale des
parents francophones)
Income Security Programs (ISPs)
Others (to be determined)
Census studies and analyses by Statistics Canada, 1996, 2001, 2006, 2011 and 2016; Post-census survey on the vitality of
OLMCs; Other surveys to be determined (General Social Survey)
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Appropriateness of level of resources provided
by partners (type and area)
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Number and nature of services available in the
official language of choice (area)
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Language training for 4,000 health
professionals by
McGill
University
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Training and retention of health professionals
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Number of students enrolled
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Number of graduates
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Capacity to provide health and/or social
services in the language of choice
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Policies reflect need to provide health/social
services in OLMCs
Number of health professionals and child care
workers able to provide services to or in OLMCs
|
|
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Access to services in the language of choice
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Use
of services and satisfaction level
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Availability
and quality of services (including early childhood)
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Offer
of equitable services
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Child care spaces
Number of complaints (type and area)
(does not apply to health services)
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Level
of participation and/or number of beneficiaries (including stakeholders
and official-language minorities)
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Communication
to public
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Number
and nature of existing and distributed documents
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17 Francophone/10 Anglophone health networks
(target met)
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17 Francophone/
10 Anglophone health networks
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Number
of networks established
Composition
of networks
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Nature
and number of exchanges of relevant information and quantity of
information
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