CRISIS MANAGEMENT
PREFACE
Federal public service managers are becoming more aware that crisis can affect any part of
their area of responsibility. While the word “crisis” conjures up thoughts of natural and
human-made disasters, of lives lost and property damaged, more often than not most public
service managers will have to deal with crisis that relate more closely to their everyday
area of responsibility, e.g., the delivery of programs, the application of regulations, the
interpretation of policy.
It is this latter broad sense of crisis management that is addressed in this document.
By presenting the observations ans lessons learned by managers who have found themselves
unexpectedly in the position of a crisis manager, it is hoped that managers in the public
service will be better able to support government in its management of major issues.
In making a distinction between crises and natural and human-made disasters, recognition
must be given to the vital role of Emergency Preparedness Canada. The mandate of Emergency
Preparedness Canada is primarily to co-ordinate federal emergency planning to meet emergencies
occurring as a result of natural or human-made disasters or war. Emergency Preparedness Canada
also encourages a uniform standard of emergency preparedness across the country to reduce to a
minimum the human suffering and loss of property often arising from disasters.
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