Satisfaction survey

How did you hear about us :
Non- applicable
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The service offered was easy to access by various means (Internet, telephone, in person, e-mail, mail, fax)
The service offered was easy to access by various means (Internet, telephone, in person, e-mail, mail, fax)
Our hours of operation are convenient
Our hours of operation are convenient
Your requests for information were answered in a reasonable time frame
Your requests for information were answered in a reasonable time frame
You were able to easily find the information you were looking for on the Agency Web site
You were able to easily find the information you were looking for on the Agency Web site
You were served in the official language of your choice
You were served in the official language of your choice
Information on the programs and eligibility criteria is clear and easy to understand
Information on the programs and eligibility criteria is clear and easy to understand
The Agency’s programs correspond to your needs
The Agency’s programs correspond to your needs
The information and advice you received met your needs
The information and advice you received met your needs
You were given courteous service
You were given courteous service
You are satisfied with the service you received
You are satisfied with the service you received
Non- applicable
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The response time to your request for financial assistance was reasonable
The response time to your request for financial assistance was reasonable
The processing time of your claims was reasonable
The processing time of your claims was reasonable
The administrative documents from the Agency were easy to understand
The administrative documents from the Agency were easy to understand
The Agency's procedures were clear and easy to comply with
The Agency's procedures were clear and easy to comply with

Comments

Optional information

All the information on your business or project, created, retained or collected by the Agency is subject to the Access to Information Act.