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Lyne Delorme: Where Quality is Key

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Finding common ground is key to Lyne Delorme's position as Quality Assurance Coordinator for the Quebec Laboratory Network. "You have to be open-minded. There are many ways to do things. I try to find the best way that suits the most people."

Lyne is responsible for ensuring that Quebec lab processes meet accreditation for the International Organization for Standardization (ISO) and the Standards Council of Canada (SCC). She works closely with the SCC on internal and external audits. To do her job effectively, Lyne needs an in-depth understanding of all that the lab does. This helps her to improve processes and make the lab a model for success.

"It's a lot of work, but it's worth it. You have the opportunity to change things, which isn't always possible in some jobs. Here I have the chance to make things better."