Advance Commercial Information (ACI)

Contact names and telephone numbers

The following contact names and telephone numbers are available to assist clients.

National Risk Assessment Centre - ACI, Marine Targeting

Calls to the National Risk Assessment Centre (NRAC) should only relate to risk assessment notices (e.g. Do Not Load, Do Not Unload, etc.) issued by the NRAC. Questions related to notices from the local CBSA offices are to be directed to the appropriate office in the region.

Telephone:
1-800-523-5072 (24 hours a day, 7 days a week)

Carrier Cargo Policy

Information on national policies, processes, procedure and legislation related to international transportation and issuance of carrier codes to transportation companies.

Carrier and Cargo Policy Section
Canada Border Services Agency
150 Isabella Street, 4th Floor
Ottawa ON K1A 0L8

Email: Carrier-Cargo@cbsa-asfc.gc.ca
Fax: 613-957-9717

Electronic Commerce Unit (ECU)

Calls to the ECU should only relate to data transmission problems (e.g. interpretation of message standards and code sets, system failures, and so on.)

Calls within Canada and the U.S.
Telephone:
1-888-957-7224 (08:00 to 17:00 EST)

Overseas callers
Telephone:
613-946-0762 (08:00 to 17:00 EST)
613-946-0763 (17:00 to 08:00 EST)

An officer is on call for emergencies. Please call 1-888-957-7224 or 613-946-0763 to obtain the pager number.

ACI Program and Policy

Please contact: ACI-IPEC@cbsa-asfc.gc.ca