Shared Case Management System

The goal of the Shared Case Management System (SCMS) is to provide a multi-departmental common case management solution to departments and agencies across the Government of Canada. This is a key initiative that will enable organizations to align with the Government of Canada's IT modernization strategy.

The model consists of the provision of Application Management Services, which include hosting services, on a single, common Government of Canada (GC) instance.

SCMS enables an organization or person to manage, track and control activities, tasks and workflow processes. SCMS provides common business process management components, as well as a configuration engine that allows users to configure the application to their unique business rules and processes.

These applications can enable the automation of case management, tracking, client histories, document management, workflow automation, reporting, scheduling and contracts. A CMS also often includes database management, electronic discovery and automatic document template editing features, enabling organizations to manage, distribute and update key case-related data.

Learn more about shared corporate administrative systems and services by e-mailing: sisp.ssis@tpsgc-pwgsc.gc.ca.