Key Secure Channel epass Measures (Supplementary Information for Section III 2009-2010)

Introduction:

Following a recommendation by the Office of the Auditor General with regards to the Audit on Large Information Technology Projects, PWGSC has agreed to provide supplementary information with regards to the Secure Channel initiative. The following two tables contain the information on this initiative.

Table Summary This table contains information on the key measures undertaken in the course of the Secure Channel initiative, providing detailed notes and the results of each measure.
# Key Measure Notes Quantified Result
1
 Number of government organizations using SC network services Essentially all departments use Secure Channel network services, with minor exceptions. A subset use the epass services, as detailed in a separate table. 129
2
 Number of epasses issued to businesses and Canadian individuals This is the number of epasses issued as of March 31, 2010. The epass certificate granting process includes two steps: certificate grant; and user acceptance of the terms and conditions. In about 5% of cases, users decline the terms and conditions and, therefore, are not granted a valid epass. 8,290,595
3
 Number of Secure Channel epass transactions for each program that government organizations make available online using the Secure Channel epass service.

See detailed table providing a breakdown of 40 government portals and programs that use epass.

A portal may provide access to one or many programs. An epass obtained by a user may be used to access one or many government departmental programs.

 See detailed table
4
 Number of government programs which have used epass services These programs are spread over 25 departments 87
5
 Number of Secure Channel epass transactions processed From April 1, 2005 to March 31, 2010. One epass transaction may represent one or multiple program transactions. 68,224,326
6
 Per transaction costs Planned average cost per epass transaction for FY10/11 $1.71
7
 Secure Channel percent capacity used by the Secure Channel Service

This is a measure of the contracted epass certificate storage capacity used. The contracted capacity is 10 million.

In other Secure Channel services there is no imposed capacity limit and the Crown pays for what is consumed.

 82.9%
8
 Secure Channel percent capacity used by the Secure Channel Service

These measures are expressed as a percentage of total processing capacity contracted for epass services, measured at time of peak processing load. Peak loads occur regularly once per week, usually taking place around midday on Mondays and/or Tuesdays. Two processing capacity measures are used: peak transactions per minute and the number of concurrent user sessions. The service has been load tested to its contracted capacity. It performs under peak load and maximum contracted load without failure or service degradation.

The highest Peak Transactions Per Minute (TPM) recorded to date is 310 on Feb 08 2010 at 15:14 (contracted capacity is 593 transactions)

The highest Peak Concurrent Users Sessions recorded to date is 3487 on Feb 02 2009 at 15:15 (contracted capacity is 3,950 user sessions)
Peak TPM  
52.3%

Peak Concurrent Sessions
88.3%
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Detailed epass Volumes by Department and Program

Table Summary This table contains information on the number of epass transactions processed per department and agency, broken down by portal or program. The percentage value of the total usage is also provided.
# Department or Agency Portal / Program Transactions % of Total
1
 Service Canada My Account Portal 27,028,935 39.62%
2
 Service Canada My Government Services 947,945 1.39%
3
 Service Canada Registration and Authentication (R&A) 27,863 0.04%
4
 Service Canada ROE 5,179,296 7.59%
5
 Service Canada SCConcept 61 0.00%
6
 CRA Programs Direct Deposit - Interac Programs 1,815 0.00%
7
 CRA Programs My Account 23,955,019 35.11%
8
 CRA Programs My Business Account 542,611 0.80%
9
 CRA Programs Third Party Privilege Management 3,684,588 5.40%
10
 Passport On-line Passport On-line 3,876,642 5.68%
11
 Citizenship and Immigration My Citizenship and Immigration Account 745,051 1.09%
12
 Veterans Affairs Benefits and Health Services On-line (BHSOL2) 477,135 0.70%
13
 Veterans Affairs ID Proving (Portageur) 42,456 0.06%
14
 Veterans Affairs My Veteran Affairs 8,150 0.01%
15
 Veterans Affairs Online Disability Pension Submission (ODPS) 37 0.00%
16
 International Trade Canada (ITCan) Export Controls Online Application (EXCOL) 465,636 0.68%
17
 Canadian Forces Recruiting Canadian Forces Recruiting 380,595 0.56%
18
 Bank of Canada Canada Savings Bonds 284,364 0.42%
19
 Environment Canada Departmental Secure Channel Registry (DSCR) 231,267 0.34%
20
 Environment Canada National Environmental Reporting 7,717 0.01%
21
 Transport Canada Air Forecast Program 151 0.00%
22
 Transport Canada Electronic Collection of Air Transportation Statistics (ECATS) 1,507 0.00%
23
 Transport Canada General Aviation Licensing & Registration On-line (GALRO) 24,243 0.04%
24
 Transport Canada SRAS 45,668 0.07%
25
 Agriculture and Agri-Food Canada Enterprise Secure Access Services (ESAS) 43,109 0.06%
26
 Canadian Radio-Television and Telecommunications Commission

Application Submissions

 83,219 0.12%
27
 Telefilm eTelefilm Portal 42,038 0.06%
28
 Atlantic Canada Opportunities Agency (ACOA)

ACOA – Claims Online

 27,961 0.04%
29
 Atlantic Canada Opportunities Agency (ACOA)

CRA ACOA Portal

 1,281 0.00%
30
 Royal Canadian Mounted Police Internet Presence Environment) 28,544 0.04%
31
 Canadian Nuclear Safety Commission

Sealed Source Tracking System (SSTS)

 12,552 0.02%
32
 Health Canada Pest Management Regulatory Agency (PMRA) 9,263 0.01%
33
 National Energy Board NEB My Account 9,664 0.01%
34
 Competition Tribunal Legal Case Management System 2,197 0.01%
35
 Enterprise Cape Breton Corporation Enterprise Cape Breton Corporation 1,465 0.00%
36
 Fisheries and Oceans Observer Tracking 1,435 0.00%
37
 Immigration Refugee Board Electronic Personal Information Form 1,369 0.00%
38
 Canadian International Trade Tribunal

Secure File eFiling

 1,222 0.00%
39
 Canadian Heritage My Heritage Applications 236 0.00%
40
 Natural Sciences and Engineering Research Council Financial Data Submission and Reconciliation (FDSR) 19 0.00%
 
 Grand Total   68,224,326 100.00%

Note: Transactions consist of logins and registrations.