Our Featured Initiatives

Check out what's new and exciting with our featured initiatives

Reaching out to our clients

Client-oriented Web presence – streamlining and integrating our current service channels to increase accessibility of services and align with Government's approach.

Check out The Advantage! – the new e-bulletin with the latest information on our services and initiatives.

Series of client forums on various themes and targets (focus on services to support departments involved in Services to Citizens, Security and Protection, etc.) will take place soon in 2013 and 2014. Stay tuned!

Some service standard results now available by client department! – demonstrating openness and transparency.

8 more Departmental Service Agreements (DSAs) signed in 2012-13! – bringing the total to 17 so far. 32 DSAs will be signed by 2014-15 – setting priorities and planning collaboratively.

Signed an umbrella Agreement for small departments and agencies on March 20, 2013! – showing mutual commitments and setting priorities.

“One Knock” approach for small departments and agencies (SDAs) – enhancing access to services, shortening response times and improving end-to-end service management.