Service Standards Overview

In 2012-2013, we achieved or surpassed 30 of 44 targets. These results demonstrate our sustained commitment to meeting our clients' expectations. Where there are shortcomings, we will continue to work to improve our performance. Some results are now available by client department in 4 of our 5 service categories!

In 2013-2014, we will continue to make sure our service standards are meaningful and reasonable to clients and strive for transparency in all area.

Table Summary

The table Service Standards Overview indicates the number of service standards that were in place for each of PWGSC's five Service Categories for 2011-2012 and 2013-2014 and the Service standards that met or surpassed the target for those years. For 2012-2013, the number of service standards with a higher target and if some results are available by client are also indicated. The table also shows the number of service standards that are in place for 2013-2014 for each of PWGSC's five Service Categories.

	2011-2012		2012-2013				2013-2014
Service Category Click a service category for more details	Number of service standards	Service standards that met or surpassed the target Footnote *	Number of service standards Footnote **	Service standards with a higher target Footnote *	Service standards that met or surpassed the target Footnote *	Some results available by client	Number of service standards published in the Our Services, Standards and Results Footnote ***
Buying and Selling	8	5	9	4	3	Yes	8
Payments and Pensions	13	9	9	4	7	No	8
Property and Building	8	8	8	3	8	Yes	8
Security, Corporate and Information Services	8	8	9	6	5	Yes	7
Translation, Interpretation and Other Linguistic Services	8	7	9	2	7	Yes	7
Total	45	37	44	19	30		38

Legend:
Indicates that the target was met or surpassed.
Indicates that the target has increased or the result has improved from the previous year.