Dispute resolution resources
Consult reference materials to help you manage a conflict, prepare for a discussion and better understand alternative dispute resolution. These materials were developed by the Business Dispute Management Program.
- Eight steps to effective conflict management
- Six keys to effective communication
- Differences between alternative dispute resolution and litigation
- Who should be at the table for alternative dispute resolution
- Preparing to discuss a conflict with a conflict management practitioner
- Preparing for a facilitated discussion
- The fairness triangle: creating a fair and satisfactory service experience