Contact the Pay Centre
If you are one of the 46 departments and agencies served by the Pay Centre, you may contact us by telephone or mail.
Note: If you have a question about your pay, or you noticed a problem with your pay, please complete and submit the Inquire about your pay: Phoenix feedback online form.
Telephone
If you have a general inquiry, contact us by telephone:
- in Canada or the United States: 1-855-686-4729
- outside Canada and the United States: 506-424-4330
Hours of operation: Monday to Friday (excluding statutory holidays), 7 am to 7 pm eastern time
A pay action request form must accompany most pay-related requests. Once you have completed this form, you may mail it to this address:
Public Services and Procurement Canada
Public Service Pay Centre Mail Facility
PO Box 6500
Matane QC G4W 0H6
More information
- Submit a pay action request
- Track your case (accessible only on the Government of Canada network)
- Pay Centre documentation requirements reference guide
- What to do if you are having pay issues