What to do if you are having pay issues
Actions to take and resources to consult, including how to address missing pay and tax-related issues.
We’ve changed the Pay for the public service web pages. Please update your bookmarks.
Public Services and Procurement Canada (PSPC) has updated the Pay for the public service web pages. Please update your bookmarks to ensure easy access to public service pay information.
Services and information
Important messages to employees
Management pay-related statements, updates and direction for public servants
Inquire about your pay: Phoenix feedback
Submit this form if you have a pay issue or a problem with the Phoenix pay system
Request an emergency salary advance
What you can do if you haven't been paid or are missing pay
Track your case (for those served by the Pay Centre)
View the status of your pay-related case (accessibly only on Government of Canada network)
Getting started with Phoenix self-service
Basic Phoenix tasks, fact sheets and support resources
Get help with Phoenix-related pay issues
What to do if you are not getting paid or getting paid incorrectly
Tax-related issues
Resources and procedures to address any tax-related issues arising from payment errors
Claim Phoenix-related expenses
Submit a claim for out-of-pocket expenses caused by incomplete or inaccurate pay
Request a recoverable advance for social benefits
Submit a claim to request a recoverable advance for a decrease in income social benefits or other financial hardship
Privacy and the Phoenix pay system
Questions and answers related to employee personal information on the new pay system
Show more services and information
Employment insurance: Sickness benefit
Apply for benefits if you are unable to work due to illness, injury or quarantine
Employment insurance: Maternity and parental benefits
Apply for benefits if you are pregnant, you have recently given birth, you are adopting a child or caring for a newborn
Disability Insurance Plan for the public service
This mandatory plan provides up to 70% income replacement when you are unable to work for long periods due to a totally disabling illness or injury
Most requested
- Access your pay information online (CWA) (accessible only on the Government of Canada network)
- Pay forms
- Pay Bulletin: Access the dashboard
- Public Service Pay Centre update
- Inquire about your pay: Phoenix feedback
- Track your case (accessible only on the Government of Canada network) (Organizations served by the Pay Centre)
- Submit a pay action request (Organizations served by the Pay Centre)
- Tax-related issues
- Rates of pay for public service
- How to read your pay stub