Message from the Deputy Ministers—Our Services, Standards and Results 2017 to 2018

We are proud to present Public Services and Procurement Canada’s (PSPC) 2017 to 2018 edition of Our Services, Standards and Results (OSSR) to our clients: Government of Canada organizations and Canadians.

The OSSR is an annual report that highlights our commitment to deliver a broad range of high-quality programs and services. Whether the service is procuring goods, managing federal buildings, or issuing payments to Canadians, our many standards ensure clients know what to expect from us.

Service standards are vital for best-in-class client service and performance management. They drive service enrichment and enable evidence-based decision making for management. Publishing our results each year helps to assure Canadians that their government is transparent, open and accountable.

As a result, at PSPC we have and will continue to:

• Continuously engage clients and use feedback to enhance service delivery;
• Regularly assess and report on the results of our services standards to inform clients of our results towards expected levels of performance; and
• Review our service standards in consultation with clients and service providers to confirm that our service standards are relevant and measure all aspects of client service.

Therefore, we are pleased to announce that the 2017 to 2018 service standards as well as the 2016 to 2017 results are now posted online. We look forward to continuing our efforts to improve the robustness of our standards, and we thank our employees and clients for their trust and collaboration in serving Canadians.

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