The following tables on service standards and results for the "Payments and pensions" service category show service targets for 2016 to 2017 and 2017 to 2018 for: federal pay and benefits administration; federal pension administration; and Receiver General services. The tables also include results for 2016 to 2017.
Federal pay and benefits administration
| Service standard |
Target 2016 to 2017 |
Results 2016 to 2017 |
Target 2017 to 2018 |
| Upon receipt of completed documentation from clients, the Public service Pay centre will resolve complex inquiries within 20 business days – Deleted |
95% |
37% |
Not applicable |
| Public Service and Procurement Canada (PSPC) cost per account to administer pay systems and associated processes for all Government of Canada employees (back office) – Deleted |
$105 |
Not available |
Not applicable |
| PSPC cost per account to deliver Pay centre services – Deleted |
$314 |
Not available |
Not applicable |
| Answer Pay centre calls within 180 seconds |
80% |
Not availableFootnote 1 |
80% |
| Percentage of pay transactions processed within service standards – New |
Not applicable |
Not applicable |
95% |
Federal pension administration
| Service standard |
Target 2016 to 2017 |
Results 2016 to 2017 |
Target 2017 to 2018 |
| Percentage of Pension transactions and pension-related payments processed within established timeframes |
95% |
97.6% |
95% |
| Percentage of first pension payments issued within established timeframes – New |
Not applicable |
Not applicable |
95% |
| Answer public service pension administration calls at the Pension Centre within 180 seconds |
80% |
82.5% |
80% |
Cost per account (Government of Canada-wide) to administer:
- Public Service Pension Plan – Deleted
|
$178 |
$149.90 |
Not applicable |
Cost per account (Government of Canada-wide) to administer:
- Royal Canadian Mounted Police Pension Plan – Deleted
|
$156 |
$132.24 |
Not applicable |
Receiver General services
| Service standard |
Target 2016 to 2017 |
Results 2016 to 2017 |
Target 2017 to 2018 |
| Process all payments for departments daily as per established schedules – Deleted |
99.9% |
99.7% |
Not applicable |
| Answer calls about Receiver General cheques within 180 seconds |
80% |
90.6% |
80% |
| Percentage of payments issued by the Receiver General on behalf of the Government of Canada in accordance with legislated due dates – New |
Not applicable |
Not applicable |
99.99% |
| Percentage of all payments processed by the Receiver General for the Government of Canada as per established schedules – New |
Not applicable |
Not applicable |
99% |
| Respond to Receiver General cheque status enquiries within 24 hours |
99.9% |
100% |
99.9% |
| Provide a copy of a paid Receiver General cheque from the previous 6 years within 2 business days |
98% |
99.9% |
98% |
| Publish Public Accounts of Canada within 24 hours of tabling in Parliament |
100% |
100% |
100% |
| The Receiver General average unit cost per payment – Deleted |
$0.33 |
Not available |
Not applicable |