The following tables on service standards and targets for the "Property and buildings" service category show service targets for 2016 to 2017 and 2017 to 2018 for: office accommodation services; professional and technical services; and client relationship management. The tables also include results for 2016 to 2017.
Office accommodation services
| Service standard |
Target 2016 to 2017 |
Results 2016 to 2017 |
Target 2017 to 2018 |
| Ensure Public Services and Procurement Canada (PSPC) real property portfolio of facilities remains operational during normal business hours as defined as 7:00 a.m. to 6:00 p.m., Monday through Friday |
99% |
99% |
99% |
| Satisfaction rating for service calls reported through the National Service Call Centre (NSCC) |
90% |
88% |
90% |
Professional and technical services
Deliver projects over $1M on time, on scope, and on budget in accordance with the National Project Management System principles and agreed upon changes with clients.
| Service standard |
Target 2016 to 2017 |
Results 2016 to 2017 |
Target 2017 to 2018 |
| On time |
95% |
96% |
95% |
| On scope |
95% |
97% |
95% |
| On budget |
95% |
97% |
95% |
Client relationship management
| Service standard |
Target 2016 to 2017 |
Results 2016 to 2017 |
Target 2017 to 2018 |
| Provide regular progress reports to client departments and address any potential issues |
100% |
100% |
100% |
| Acknowledge clients' inquiries within 1 business day – Deleted |
100% |
Not available |
Not applicable |
| Respond to clients' inquiries within 3 business days – Deleted |
100% |
Not available |
Not applicable |