Service Standards Overview

In 2014-2015, we achieved or surpassed 36 of 49 targets - These results demonstrate our sustained commitment to meeting our clients' expectations. Where there are shortcomings, we continue to work to improve our performance.

In 2015-2016, we continue to make sure our service standards are meaningful to clients and reflect major client satisfaction determinants such as timeliness, accessibility, accuracy/quality and cost.

Table Summary

The table Service Standards Overview indicates the number of service standards that were in place for each of PWGSC's five Service Categories, the Service standards that met or surpassed the target and if some results are available by client for 2013-2014. The table also shows the number of service standards that are in place for 2014-2015 for each of PWGSC's five Service Categories.

Service Category	2014-2015 Number of Service Standards	Number of Service Standards that met the target	2015-2016 Number of service standards
Buying and Selling	9	4	12
Payments and Pensions	11	10	12
Property and Building	8	7	8
Security, Corporate and Information Services	14	9	17
Translation, Terminology and Interpretation	7	6	11
Total	49	36	60