Public Service Pay Centre

The Public Service Pay Centre provides pay services to federal employees and managers from 46 departments and agencies. Learn about the services we offer and how to request service from our trained compensation professionals.

If you have an open case with the Pay Centre

New! Track myCASE - (available on the Government of Canada network only). You can now follow your case's status as it flows through each stage, learn more - (available on the Government of Canada network only).

Note:

If you do not have access to the Government of Canada network, please use the Phoenix feedback form.

Who we serve

We provide pay services to 46 of the 101 federal departments and agencies. Some institutions manage pay internally. If your institution is not on the following list, you should contact your manager for help with pay:

Departments and agencies served by the Public Service Pay Centre

Our services

We handle all aspects of pay and compensation for indeterminate, casual, term and student employees. This includes:

regular pay
hiring
acting pay
employment extensions
leave without pay
leave with income averaging
pre-retirement transition
termination

Some of our most common pay services include:

tracking your extra-duty pay
helping you use Compensation Web Applications to access the new pay system, Phoenix
helping affected employees with their pay during workforce adjustment periods
performing payroll deductions for Canada Savings Bonds

Request service

Before contacting us, please check the frequently asked questions and life events to see if your question has already been answered.

Self-service

If you have access to the internal government network, you can access many services through Phoenix, the new pay system. This includes:

view pay stubs
view tax slips
change direct deposit details
enter extra-duty pay (overtime)
complete timesheet entry
modify your work schedule
enter leave without pay up to 5 days
enter voluntary deductions
change coverage to your Public Service Health Care Plan

By email, post or fax

For any pay service request or to make a general enquiry, you will need to fill out and attach a pay action request form (form 446-5E).

If you’re filling out the form for employees, you will need to complete a separate form for each employee or a bulk request for multiple employees with the same work or sub-work type.

Submit a pay action request – access, complete and submit the individual or bulk pay action request form
Reference material for managers, human resources and finance professionals – consult descriptions of each work type

By telephone

Telephone services available

Our telephone system has been designed to assist you in confirming:

that you are seeking a status update on your case
that you would like to speak with a compensation advisor or other expert for advice or information
that you have an urgent situation regarding missing or incorrect pay that needs to be addressed

From Monday to Friday (excluding statutory holidays), from 7 am to 7 pm Eastern standard time:

Canada and the United States, call toll free: 1‑855‑686‑4729
from all other countries, call: 1‑506‑424‑4330
teletype (TTY) in Canada and the United States, call toll-free: 1‑855‑393‑1558
teletype (TTY) from all other countries, call: 1‑506‑424‑4085

Information on the new pay system – Phoenix

Phoenix feedback form – report a pay issue
Phoenix implementation update – read the summary of pay issues and what we are doing to address them
Phoenix roles and responsibilities – learn what different parties are responsible for in different circumstances

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