Tools

The Business Dispute Management (BDM) Program offers a number of tools and useful links that may help you think about your business conflict and your options in a new way. We encourage you to share them with others.

• Eight Steps to Effective Conflict Management
• Alternative Dispute Resolution and Litigation: Key Features and Considerations
• Alternative Dispute Resolution: Key Features and Considerations
• Guide to Roles and Responsibilities in an ADR Process
• How to Deal with Anger
• How to Prepare for a Facilitated Discussion
• Obstacles to Communication
• Preparing to Discuss a Conflict with a Practitioner
• Six Keys to Effective Communication
• PWGSC's Business Dispute Management Program
• What is Interest-Based Negotiation?
• The Art of Asking Questions
• The Fairness Triangle
• Who Should be at the Table?

Useful Links

• Public Works and Government Services Canada (PWGSC) and the Private Sector: Fostering an Ethical Relationship
• Department of Justice Policy on Dispute Resolution
• Treasury Board Management Accountability Framework
• Office of the Procurement Ombudsman Alternative Dispute Resolution Process
• PWGSC Informal Conflict Management System (accessible to PWGSC employees only for workplace disputes)
• PWGSC's Real Property Branch's Claims Management
• PWGSC Supply Manual Contract Disputes provision (section 8.140)
• PWGSC Specialized Support Services for Procurement, 819-934-1382