Question 1:

How do I obtain publications from the Division of Aging and Seniors?

Answer 1:

You may download the documents from the Internet at:
www.phac-aspc.gc.ca/seniors-aines/index_pages/
publications_e.htm

OR, you may order a print copy of the publication (if available) by contacting:

Division of Aging and Seniors
Public Health Agency of Canada
Address Locator 1908A1
200 Eglantine Driveway
Ottawa, Ontario
K1A 0K9

Telephone: 613-952-7606
Fax: 613-957-9938
E-mail: SeniorsPubs@phac-aspc.gc.ca

*Please include in your request the title of the publication you want, your first and last name, full Canadian mailing address (including postal code) and a telephone number where you can be reached during the day.

Question 2:

Are all publications available in print?

Answer 2:

No, only those publications with an asterisk are available in print.

Question 3:

Is there a fee for your publications or CDs?

Answer 3:

All of our publications are free of charge, including the CDs.

Question 4:

How long does it take to receive the publications by mail?

Answer 4:

Delivery may take between 4 to 6 weeks. Please ensure that we have all the necessary information for delivery: the title of the publication, your first and last name, full Canadian mailing address (including postal code) and a telephone number where you can be reached during the day.

Question 5:

How many copies of any publication may I order? May I order more than one copy?

Answer 5:

Normally, you may receive one copy of the publication you order.

Question 6:

May I order one of all the publications listed?

Answer 6:

You may only order up to 10 different titles.

Question 7:

May I obtain multiple copies for a special event?

Answer 7:

Yes, you may order multiple copies for a special event. However, advance notice and justification are required.

Question 8:

Do I need special permission to photocopy or reproduce these publications?

Answer 8:

Publications may not be reproduced for commercial purposes but any other reproduction with proper credit, consent and acknowledgements, is encouraged.

To obtain written consent, please contact:

Publishing Administrative Officer
Communication Marketing and Consultation Directorate
Public Health Agency of Canada
Address Locator 1903D
200 Eglantine Driveway
Ottawa, Ontario
K1A 0K9

Telephone: 613-957-2970
Fax: 613-957-1395
E-mail: PubsAdmin@hc-sc.gc.ca

Question 9:

Where can I obtain copies urgently?

Answer 9:

All Government of Canada publications are sent to depository libraries across Canada. These are located in larger universities and colleges.

OR, you may download the documents from the Internet at:
www.phac-aspc.gc.ca/seniors-aines/index_pages/
publications_e.htm

Question 10:

In which language or format are your publications available?

Answer 10:

All of the Division's publications are available in both English and French. They can also be made available, upon request, in alternative formats, such as computer diskette, CD and large print. Please contact the Division of Aging and Seniors with your special request.

Question 11:

Do you have an online newsletter announcing new publications that I may subscribe to?

Answer 11:

The Division of Aging and Seniors does not have an online newsletter. To receive our new publications by mail automatically, you may subscribe to our mailing list by contacting:

Division of Aging and Seniors
Public Health Agency of Canada
Address Locator 1908A1
200 Eglantine Driveway
Ottawa, Ontario
K1A 0K9

Telephone: 613-952-7606
Fax: 613-957-9938
E-mail: SeniorsPubs@phac-aspc.gc.ca

*Please include your language preference, your first and last name, full Canadian mailing address (including postal code) and a telephone number where you can be reached during the day.

Question 12:

Where can I obtain other Public Health Agency of Canada publications?

Answer 12:

You may download other Public Health Agency of Canada publications from the Internet at:
www.phac-aspc.gc.ca/publications_e.html

OR, you may order a print copy of one of the many publications available by contacting:

Publications
Public Health Agency of Canada
Address Locator 0900C2
Ottawa, Ontario
K1A 0K9

Telephone: 1-866-225-0709 (toll-free)
Fax: 613-941-5366
E-mail: publications@hc-sc.gc.ca

Question 13:

Where can I get recent statistics on seniors?

Answer 13:

Statistics on seniors are available from Statistics Canada. You may download many of these statistics free of charge from the Internet at:
www.statcan.ca/cgi-bin/downpub/freepub.cgi 

OR, you may contact Statistics Canada directly:

Telephone: 1-800-263-1136 (toll-free)
Fax: 1-877-287-4369 (toll-free)
E-mail: infostats@statcan.ca

Question 14:

How can I find out what federal programs and services are available to seniors?

Answer 14:

The Government of Canada publishes a document entitled Services for Seniors: Guide to Government of Canada Services for Seniors and their Families which contains information on federal programs and services directed to seniors. You may access the document online at: www.seniors.gc.ca/content.jsp?
&font=0&contentid=100&lang=en 

OR, you may order a print copy of the Guide by contacting :

Government of Canada Services for Seniors
c/o Government Enquiry Centre
Ottawa, Ontario
K1A 1M4

Telephone: 1-800-OCANADA/1-800-622-6232 (toll-free)
Fax: 1-800-269-6412
E-mail: guide@canada.gc.ca

Question 15:

How can I find out what provincial programs and services are available to seniors?

Answer 15:

Health services delivery is a provincial and territorial matter. Each province and territory administers its own health care programs and these vary from province to province. For more information about health care, home care, health insurance, dental care, eye care, etc. for seniors, contact your provincial or territorial seniors/health ministries:

ALBERTA -- Seniors and Community Supports
P.O. Box 3100
Edmonton, Alberta
T5J 4W3

Telephone: 1-800-642-3853 (toll-free in Alberta)
Fax: 780-422-5954
Web site: www.seniors.gov.ab.ca/ 

BRITISH COLUMBIA -- Office for Seniors
1515 Blanshard Street
Victoria, British Columbia
V8W 3C8

Telephone: 1-800-465-4911
Web site: www.hlth.gov.bc.ca/seniors/index.html 

MANITOBA -- Seniors and Healthy Aging Secretariat
822-155 Carlton Street
Winnipeg, Manitoba
R3C 3H8

Telephone: 1-800-665-6565 (toll-free in Manitoba)
Fax: 204-948-2514
E-mail: seniors@gov.mb.ca
Web site: www.gov.mb.ca/shas/ 

NEW BRUNSWICK -- Family and Community Services
Sartain MacDonald Building
P.O. Box 6000
Fredericton, New Brunswick
E3B 5H1

Telephone: 506-453-2001
Fax: 506-453-7478
Web site: www.gnb.ca/0017/index-e.asp 

NEWFOUNDLAND AND LABRADOR -- Health and Community Services
Confederation Building, 1st Floor West Block
P.O. Box 8700
St. John's, Newfoundland
A1B 4J6

Telephone: 709-729-4984
E-mail: healthinfo@gov.nl.ca
Web site: www.health.gov.nl.ca/health/ 

NORTHWEST TERRITORIES -- Health and Social Services
Box 1320
Yellowknife, Northwest Territories
X1A 2L9

Telephone: 1-888-255-1010 (toll-free)
Fax: 867-873-0196
Web site: www.hlthss.gov.nt.ca/default.htm 

NOVA SCOTIA -- Seniors' Secretariat
4^th Floor, Dennis Building
1740 Granville Street
P.O. Box 2065
Halifax, Nova Scotia
B3J 2Z1

Telephone: 1-800-670-0065 (toll-free)
Fax: 902-424-0561
E-mail: scs@gov.ns.ca
Web site: www.gov.ns.ca/scs/ 

NUNAVUT -- Department of Culture, Language, Elders and Youth
Box 1000, Stn 800
Iqaluit, Nunavut
X0A 0H0

Telephone: 1-866-934-2035 (toll-free)
Fax: 867-975-5504
E-mail: cley@gov.nu.ca
Web site: www.gov.nu.ca/cley/ 

ONTARIO -- Seniors' Secretariat
777 Bay Street, 6^th Floor
Toronto, Ontario
M7A 2J4

Telephone: 1-888-910-1999 (toll-free)
E-mail: info@mci.gov.on.ca
Web site: www.citizenship.gov.on.ca/seniors/index.html 

PRINCE EDWARD ISLAND -- Health and Social Services
P.O. Box 2000
Charlottetown, Prince Edward Island
C1A 7N8

Telephone: 902-368-4000
E-mail: Island@gov.pe.ca
Web site: www.gov.pe.ca/health/index.php3 

QUEBEC -- Santé et services sociaux
1075 Sainte-Foy Street, 16^th Floor
Quebec City, Quebec
G1S 2M1

Telephone: 1-800-707-3380 (toll-free)
Web site: www.msss.gouv.qc.ca/en/ 

SASKATCHEWAN -- Health
T.C. Douglas Building
3475 Albert Street
Regina, Saskatchewan
S4S 6X6

Telephone: 1-800-667-7766 (toll-free in Saskatchewan)
E-mail: info@health.gov.sk.ca
Web site for health: www.health.gov.sk.ca/index.html 
Web site for seniors: www.health.gov.sk.ca/ps_seniors.html 

YUKON -- Health and Social Services
Box 2703
Whitehorse, Yukon
Y1A 2C6

Telephone: 1-800-661-0408 (toll-free in Yukon)
Fax: 867-667-3096
E-mail: hss@gov.yk.ca
Web site: www.hss.gov.yk.ca 

Question 16:

Where can I get more general information on seniors' issues, such as medication use, housing options, nutrition, etc.?

Answer 16:

For more information on seniors' health issues, please refer to your provincial/territorial ministry (listing provided above).