Payments and Pensions

Key Services

We ensure that current and retired federal government employees receive their payments, carry out the responsibilities of the Receiver General, and manage the government's bank accounts by negotiating banking arrangements for the issuance of payments and the collection of revenue.

Federal Pay And Benefits Administration

• Timely and accurate direct deposit payments for employees.
• Online self-service tools, viewing pay stub/tax slips, and changing insurance coverage.
• Pay advisory support for complex pay issues.
• Classroom and online training sessions for pay and insurance about employees.
• Standardized and efficient pay administration services provided by the public service pay centre.

Federal Pension Administration

• Pension estimates and related information for employees.
• Processing pension payments.
• Answering queries and providing advice and guidance about pension services.

Receiver General Services

• Expert accounting and reporting advice.
• Banking arrangements, issuance of payments, reconciliation of deposits.
• Authentication of government payments, fraud detection and cheque enquiry services.
• Optional bill payment services.

Common Departmental Financial And Materiel Management System Services

• Financial and materiel management Web application and on-line reporting tool.
• Hosting of the application, assistance with implementation, problem resolution.
• Maintenance, service desk support and business continuity.

Featured Initiatives

We are transforming and creating new services to better meet our clients' needs and provide the best value for money.

Pay Transformation

What: The Transformation of Pay Administration Initiative is 2 projects: Pay Modernization and Consolidation of Pay Services.

Replacing the 40-year-old Regional Pay System with a modern, commercial, off-the-shelf pay system by 2015-16 and transforming services and processes.

Starting in 2012, and over a 4 year period, gradually transferring pay administration services of departments using the Government of Canada Human Resources Management System (PeopleSoft) to the Public Service Pay Centre in Miramichi, N.B. The Pay Centre will administer pay for 184,000 employees in 56 departments.

Benefits:

• Reducing: potential for errors, duplication in employee pay data entry (because of its integration with departmental human resource management systems), timeframes to process pay transactions and payments.
• Consistent service delivery from single site, standardized business processes.

Pension Transformation

What: The Transformation of Pension Administration is 2 projects: Government of Canada Pension Modernization and the Centralization of Pension Services Delivery (completed in November 2011).

Replacing the 40-year-old pension administration infrastructure with modern industry standard systems, business processes and services.

Modernizing the government' pension administration infrastructure and creating the Government of Canada Pension Centre in Shediac, N.B.

Benefits:

• Modern, timely, cost-effective pension administration services to employees, pensioners and federal government departments and agencies.
• Approximately $23 million in savings have been realized.
• Immediate and consistent advice on pension matters with direct access to customer service representatives - thanks to streamlined business processes, increased automation and new self-service tools like pension calculators.

Retirement Planning - Online Videos

What: Online videos offering retirement planning information about the Public Service Pension Plan.

Benefits:

• Help employees understand their public service pension plan and group insurance benefit plans.
• Eventually replace in-person information sessions

Direct Deposit Initiative

What: Receiver General payments made on behalf of the Government of Canada (e.g., Employment Insurance payments, income tax refunds, Government of Canada pay and pension cheques) which are currently issued as cheques, will be transitioned to direct deposit by April 1, 2016.

Benefits:

• Direct deposit is increasingly becoming a preferred method of conducting business.
• In comparison to cheques, direct deposit is more cost effective, convenient, reliable and environmentally friendly.

Common departmental financial system alignment project

What: Implementation of 3 new common departmental financial system modules: asset management, materiel management, and salary management.

Integrating the Departmental Financial and Materiel Management System to support chief financial officers in the implementation of the Treasury Board Policy and Directives on the Stewardship of Financial Management Systems.

Adopting standardized and interoperable financial management systems, common financial management business processes and common enterprise data (in production in 2012-2013).

Benefits:

• An integrated solution: a single point of entry; improved data integrity; common data definition; standardized end-to-end business processes; and improved reporting.

Service Standards, Results and Targets

We have surpassed 9 of our 13 targets for our payments and pensions services! Our success is a result of our experienced staff, regularly updated ISO-certified processes, and our friendly and efficient 8 a.m. to 4 p.m. call centre to respond to client requests from anywhere in Canada.

As the arrows in the table indicate, we are increasing 4 of our targets in 2012-2013 to strengthen our commitment to serving you better. We are also adding 1 new standards to show our increased commitment to service excellence

Table Summary

The Table on Service Standards, Results and Targets for the payments and pensions service category has 4 column headings. The first column shows the payments and pensions service category broken down into four services: federal pay and benefits administration, federal pension administration, receiver general services, and common departmental financial and materiel management system. The second column shows the Targets for 2011-2012, the third column shows the Results for 2011-2012 and the fourth column shows the Targets for 2012-2013 which consist of the percentages targeted for each service standard listed.

Payments and Pensions	Target 2011-2012	Result 2011-2012	Target 2012-2013
Federal Pay and Benefits Administration
Upon receipt of completed documentation from compensation advisors in departments or the Public Service Pay Centre:
Process payments within 5 business days	95%	90%	95%
Process new deductions and entitlements within 10 business days	95%	93%	_
Process salary service corrections within 20 business days	95%	98%	_
For departments receiving services from the Public Service Pay Centre, enquiries acknowledged within 1 business day and answered as per established standards New!	_	_	95%
Federal Pension Administration
Process pension payments and provide pension estimates within established timeframes	90%	78%	95%
Provide call centre services Monday to Friday 8:00 a.m. to 4:00 p.m. (local time)	90%	99%	_
Answer Public Service Superannuation Act calls within 30 seconds	90%	N/A	90%
Receiver General Services
Ensure Public Accounts are posted online within 24 hours of tabling in the House of Commons	99.99%	100%	_
Process all payments daily as per established schedules	99.9%	100%	99.9%
Reconcile monies received by the Receiver General for Canada within 2 business days	95%	100%	95%
Process all remittance payments and make deposits before 1:30 p.m. every weekday	98%	99%	_
Process Receiver General cheque status enquiries within 24 hours	99.9%	100%	99.9%
Process requests for a copy of a paid Receiver General cheque from the previous 2 years within 2 business days	98%	100%	98%
Common Departmental Financial and Materiel Management System
Provide system availability and response time, release management, and client support as per client agreements	95%	99%	95%

Legend:
Indicates that the 2011-2012 target was met or surpassed.
Indicates that the target for 2012-2013 has increased.

Learn more about Our Services

Click!

• Web: Payments and Pensions Our Services, Standards and Results 2012-2013
• E-mail:
  • Federal Pension Administration: pensioncentre.centredespensions@pwgsc-tpsgc.gc.ca
  • Receiver General Services: RGEnquire.RequetesRG@pwgsc-tpsgc.gc.ca

Call!

• Federal Pension Administration: 1-800-561-7930
• Receiver General Services:
  • Accounting and Reporting: 819-956-1794
  • Payments: 819-956-2738
  • Banking Arrangements: 819-956-2945
  • Common Departmental Financial System and Material Management: 819-956-2870