Security, Corporate and Information Services

Key Services

We deliver security services to federal government departments, Canadian industry and foreign governments. We provide program management support to departments and agencies that use common administrative systems as well as human resource services. We also offer a suite of document imaging services for departments and agencies that rely on paper-based processing.

Security Services

Security Clearance Issuance

• Security clearances for employees requiring access to protected and classified information related to government contracts awarded to the private sector by PWGSC.
• Personnel security screening services to PWGSC employees and Canadian private sector organizations involved in protected/classified government contracts awarded by PWGSC or when requested by other government departments.
• On-site inspections of organizations with access to protected and classified information.

Industrial Security Call Centre

• Answer queries and provide advice and guidance about industrial security..

Corporate and Information Services

Common Administrative Systems and Human Resource Services

• Integrated program support and management to clusters of departments and agencies that use shared corporate administrative systems, such as the Government of Canada Human Resources Management System, the Integrated Financial and Materiel System, FreeBalance System.
• Human resource support such as resourcing, compensation, classification, workforce adjustment, management, labour relations for departments and agencies.
• Continuous improvement of back office systems and enhancement of the services offered to other departments, such as:
  • Shared Financial Systems and Services
  • Human Resources Information System replacement project
  • Shared Case Management System Project
  • New Business Intelligence module in financial management

Document Imaging Services

• Digitization of paper records or images onto a secure file format.
• Indexation, classification, extraction, archive of data using automated software.
• Data accessed through the client's existing IT systems or hosted on a secure Web portal.
• Instant access to the information through desktop PCs.
• Better decision making; increased office productivity; improved call centre service levels; substitution of costly storage areas for productive office space.
• Certified - ISO 9001:2008 for quality management; Canada General Standards Board CAN/CGSB-72.34-2005 for electronic records and CAN/CGSB-72.11-93 for Microfilm and Electronic Images.

Featured Initiatives

We are transforming and creating new services to better meet our clients' needs and provide the best value for money.

Single-Window Approach For Small Departments And Agencies

What: A single-window approach for small departments and agencies - a point of contact for all business needs for this important client base, enhancing access to services, shortening response times and improving end-to-end service management.

Benefits:

• Stronger client relationship management framework
• Simplified communication channels for service requests
• Improved long-term business planning
• Streamlined service delivery processes

Service Standards, Results and Targets

We have surpassed our targets for our security, corporate and information services! As the arrows in the table indicate, we are increasing 6 of our targets to strengthen our commitment to serving you better.

Table Summary

The Table on Service Standards, Results and Targets for the security, corporate and information services category has 4 column headings. The first column shows the security, Corporate and Information services category broken down into two service sub-categories: security services sub-category, and corporate and information services sub-category. The security services sub-category is broken down into two services: security clearance issuance and industrial security call centre. The corporate and information services sub-category is broken down into two services: common administrative systems and human resources, and document imaging. The second column shows the Targets for 2011-2012, the third column shows the Results for 2011-2012 and the fourth column shows the Targets for 2012-2013 which consist of the percentages targeted for each service standard listed.

Security, Corporate and Information Services	Target 2011-2012	Result 2011-2012	Target 2012-2013
SECURITY SERVICES
Security Clearance Issuance
Provide a response to each Simple Reliability clearance request within 7 business days, upon receipt of a properly completed request	80%	86%	85%
Provide a response to each Complex Reliability clearance request within 160 business days, upon receipt of a properly completed request	80%	89%	85%
Provide a response to each Classified Secret clearance request within 75 business days, upon receipt of a properly completed request and documentation or information from third parties, and provided that a Complex Reliability clearance has already been granted	80%	83%	80%
Industrial Security Call Centre
Provide responses to all simple inquiries (phone calls, voice messages and e-mails) within 2 business days	80%	96%	90%
Refer complex inquiries outside the call centre to a subject-matter expert within 2 business days	80%	96%	90%
CORPORATE AND INFORMATION SERVICES
Common Administrative Systems and Human Resources
SSI will deliver on key cluster commitments on time, on scope and on budget based on annual cluster plans and confirmation of funding	90%	97%	95%
Shared Human Resources Services (SHRS) will deliver timely compensation transactions as identified in annual Memoranda of Understanding (MOUs) to government departments and agencies	96%	100%	98%
Document Imaging
Process and image documents as per client agreements	99.9%	99.9%	99.9%
Document Imaging costs per page reduced by 10% (annual) New!	_	_	100%

Legend:
Indicates that the 2011-2012 target was met or surpassed.
Indicates that the target for 2012-2013 has increased.

Learn more about Our Services

Click!

• Web: Security, Corporate and Information Services
• E-mail:
  • Security Services: ssi-iss@pwgsc-tpsgc.gc.ca
  • Common Administrative Systems and Human Resources Services: SISP.SSIS@pwgsc-tpsgc.gc.ca
  • Document Imaging Services: Imaging.Imagerie@pwgsc-tpsgc.gc.ca
  • Small Departments and Agencies: danl.loewen@pwgsc-tpsgc.gc.ca

Call!

• Security Services: Toll Free: 1-866-368-4646 / National Capital Region: 613-948-4176
• Common Administrative Systems and Human Resources Services: 613-947-8277
• Document Imaging Services: 819-956-6597
• Small Departments and Agencies: 613-943-1895