• Copyright Notice
• Hyperlinking Notice
• Privacy Notice
• Personal Information
• Declaration of Quality Service
• Document Delivery Service Standards

Copyright Notice

As a library, document supplier, and publisher, NRC-CISTI has strict copyright policies. For detailed information on these policies, see the copyright section of the Frequently Asked Questions about Document Delivery, and the Conditions of Use page for NRC Research Press.

Materials on this Web site were produced and/or compiled by the Canada Institute for Scientific and Technical Information (CISTI) for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Canadian Institute for Technical and Scientific Information. We ask only that:

• Users exercise due diligence in ensuring the accuracy of the materials reproduced;
• NRC-CISTI be identified as the source department; and,
• The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of NRC-CISTI.

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes please contact:

Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Ottawa ON  K1A 0S5
Canada
Email: copyright.droitdauteur@pwgsc.gc.ca

Third-party Materials

Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact the Help Desk:

Help Desk
Canada Institute for Scientific and Technical Information (CISTI)
National Research Council Canada
1200 Montreal Road, Building M-55
Ottawa ON  K1A 0R6
Canada
Phone: 613-998-8544 or
1-800-668-1222 (toll-free)
Fax: 613-993-7619
Email: info.cisti@nrc-cnrc.gc.ca

Hyperlinking Notice

The NRC Canada Institute for Scientific and Technical Information (NRC-CISTI) Web site provides links to various Web sites external to the Government of Canada. The NRC-CISTI is not responsible for the accuracy, reliability or currency of the information contained on external sites. All reasonable efforts have been made to confirm the accuracy of external hyperlinks as of the "Updated" date available on all the NRC-CISTI Web pages. Please be aware that hyperlinks do change from time to time and in some cases those changes may not be reflected immediately. Please contact us if you encounter broken links, by email at: info.cisti@nrc-cnrc.gc.ca.

Privacy Notice

The Government of Canada and the National Research Council Canada (NRC) are committed to providing visitors with web sites that respect their privacy. This page summarizes the privacy policy and practices on National Research Council Canada Web sites.

• NRC Web sites do not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail or registering in a secure portion of the site.
• All personal information created, held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.
• NRC employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
• NRC does not normally use "cookies" to track how our visitors use this site or to determine sites previously visited. The system will notify you before any cookies are used so that you may refuse them. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)
• Information on individual visitors is used by NRC employees who need to know the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose this information to anyone outside the federal government.
• NRC is a participant in the Government of Canada Public Key Infrastructure (PKI), which gives you the opportunity to communicate with the Department in a confidential manner. Access additional information on PKI and how to use it.

Questions or comments regarding this policy, or the administration of the Privacy Act in NRC-CISTI may be directed to:

Huguette Brunet
Coordinator, Access to Information and Privacy
Executive Offices Secretariat
National Research Council Canada
1200 Montreal Road, Building M-58
Ottawa ON  K1A 0R6
Canada
Phone: 613-990-6111
Fax: 613-991-0398
Email: huguette.brunet@nrc-cnrc.gc.ca

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner.

Personal Information

Necessary measures have been taken to protect the confidentiality of the personal information you provide.

The information you provide is collected under the authority of the Privacy Act. We will use this information only for use of your account. Your personal information will be held in NRC-CISTI's Client Registration System. It is protected under the Privacy Act.

According to the Privacy Act, you have rights with respect to the information you submit. You may upon request:

• Be given access to your file
• Have incorrect information corrected or have a notation attached.

For more information about your rights, see InfoSource. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

Declaration of Quality Service

The National Research Council's Canada Institute for Scientific and Technical Information, and its employees are committed to delivering quality services in a cost effective manner. We endeavor to provide the highest service standards and the best possible service to our clients. We aim to ensure your satisfaction, abiding by the following principles:

Accessible, dependable and timely

We will make it easy for you to contact us. Our priority is dependable, prompt and accurate service delivered in a timely, cost-effective manner with your convenience in mind. We will serve you in the official language (English or French) of your choice at our designated locations.

Clear and open

We want you to understand what services are available and how you can contact us with comments and questions. We will provide clear, comprehensive and accurate billing with a choice of convenient payment options.

Fair and respectful

We will treat you fairly and courteously, recognizing your distinct needs. We will respect your legal rights and privacy. You may consult our privacy policy here.

Responsive and committed to improvement

We are responsive to your needs and committed to improvement by seeking your views on how this can be accomplished. We will listen and respond to what you say and you will be treated with respect. We welcome your suggestions and comments -- they represent our opportunity to improve. Our services will be regularly reviewed and improved upon, incorporating feedback obtained from our clients. And, of course, your cooperation in providing full, accurate and timely information will help us provide you with quality service.

Document Delivery Service Standards

NRC-CISTI consistently meets or exceeds the following standards: 

• Business system applications will be available 99% of the time.
• Client's success rate of accessing STM information is 90% from NRC-CISTI's DocDel Service.
• Less than 3% of client DocDel transactions will result in call backs to the Help Desk.