Principles for Assisting Applicants
Principles for Assisting Applicants - Access to Information Act
In processing your access request under the Access to Information Act, we will:
- Process your request without regard to your identity.
- Offer reasonable assistance throughout the request process.
- Provide information on the Access to Information Act, including information on the processing of your request and your right to complain to the Information Commissioner of Canada.
- Inform you as appropriate and without undue delay when your request needs to be clarified.
- Make every reasonable effort to locate and retrieve the requested records under the control of the government institution.
- Apply limited and specific exemptions to the requested records.
- Provide accurate and complete responses.
- Provide timely access to the requested information.
- Provide records in the format and official language requested, as appropriate.
- Provide an appropriate location within the government institution to examine the requested information.
Principles for Assisting Applicants – Privacy Act
In processing your privacy request or correction request under the Privacy Act, we will:
- Process your request without regard to your identity.
- Offer reasonable assistance throughout the request process.
- Provide information on the Privacy Act, including information on the processing of your request and your right to complain to the Privacy Commissioner of Canada.
- Inform you as appropriate and without undue delay when your request needs to be clarified.
- Make every reasonable effort to locate and retrieve the requested personal information under the control of the government institution.
- Apply limited and specific exemptions to the requested personal information.
- Provide accurate and complete responses.
- Provide timely access to the requested personal information.
- Provide personal information in the format and official language requested, as appropriate.
- Provide an appropriate location within the government institution to examine the requested personal information.
- Date modified: