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Quality
of Service
-
65%
of libraries have a web-site:
- 36% allow users
to search their catalogues (OPAC) on-line
- 22% allow for
reserves and/or book requests to be made on-line
- 26% have search
full-text and bibliographic databases outside of the library available
through their web-site
- 13% allow for
electronic services (ie. pay fines, ask reference questions) on-line
Level
of satisfaction with service
-
Staff:
25% are very satisfied; 59.9% are somewhat satisfied
-
Users:
21.9% are very satisfied; 64.1% somewhat satisfied
-
28%
are very concerned about the slow speed of their connection
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