About the Public Service Pay Centre

Who we serve

We provide pay services to 46 of the 99 federal departments and agencies. Some institutions manage pay internally. If your institution is not on the following list, you should contact your manager for help with pay-related issues.

• Departments and agencies served by the Public Service Pay Centre

Our services

We handle all aspects of pay and compensation for indeterminate, casual, term and student employees. This includes:

• regular pay
• hiring
• acting pay
• employment extensions
• leave without pay
• leave with income averaging
• pre-retirement transition
• termination

Some of our most common pay services include:

• tracking your extra-duty pay
• helping you use compensation web applications to access the Phoenix pay system
• helping affected employees with their pay during workforce adjustment periods
• performing payroll deductions for Canada Savings Bonds

Request service

Before contacting us, please consult our frequently asked questions and pay and changes in your life You may find the answers to your questions there.

Self-service

If you have access to the internal government network, you may access many services through the Phoenix pay system. You may:

• view pay stubs
• view tax slips
• change direct deposit details
• enter extra-duty pay (overtime)
• complete timesheet entry
• modify your work schedule
• enter leave without pay up to five days
• enter voluntary deductions
• change coverage to your Public Service Health Care Plan

Log in to Phoenix (accessible only on the Government of Canada network)

By email, post or fax

For any pay service request, you need to fill out and submit a pay action request form (form 446-5E) to the Public Service Pay Centre.

As a manager, you need to complete a separate form for each employee or a bulk request for multiple employees with the same work or sub-work type.

• Contact the Pay Centre
• Inquire about your pay: Phoenix feedback for general inquiries

Pay action request

• Submit a pay action request: Access, complete and submit the individual or bulk pay action request form
• Understanding work types and sub-types: Consult descriptions of each work type

By telephone

Call in to:

• get a status update on your open case
• speak with a compensation advisor or other expert for advice or information
• report an urgent situation regarding missing or incorrect pay

Hours of operation: Monday to Friday (excluding statutory holidays), 7 am to 7 pm Eastern Standard Time or Eastern Daylight Time

• Contact the Pay Centre

Tracking the status of your case

Once you have an open case with the Public Service Pay Centre, you may track its progress online using the Track myCASE web application:

• Register for or log in to Track myCASE (accessible only on the Government of Canada network)
• Find out more about Track myCASE (accessible only on the Government of Canada network)

Reference material for managers, human resources and finance

• Pay process roles and responsibilities
• Adding new employees to the pay system
• Trusted sources and pay action requests

Information on the Phoenix pay system

• Inquire about your pay: Phoenix feedback
• Phoenix news and updates: Read the summary of Phoenix-related pay issues and what we are doing to address them

Related links

• Get help with Phoenix-related pay issues
• Processing times: How long you can expect our services to take
• Service standards: How we approach our service commitment
• How public service pay works: General information about how pay works for federal employees
• Compensation web applications: View and print pay stubs and tax slips issued before your transfer to Phoenix (accessible only on the Government of Canada network)
• Pay centre forms: Access a list of forms related to your pay, insurance and leave