Service Standards Overview
In 2011-2012, we achieved or surpassed 37 of 45 targets! These results demonstrate our commitment to meeting our clients' expectations. Where there are shortcomings, we will continue to work to improve our performance.
In 2012-2013, we are also raising targets for almost half (19 of 45) of our service standards.
Table Summary
The table Service Standards Overview indicates the number of service standards that were in place for 2011-2012 for each of PWGSC's five Service Categories for 2011-2012 and the number of Service standards that met or surpassed the target for that year. It also shows the number of service standards for 2012-2013 for the same service categories and the number of Service standards with a higher target.
| 2011-2012 | 2012-2013 | |||
|---|---|---|---|---|
| Service Category Click a service category for more details |
Number of service standards | Service standards that met or surpassed the targetFootnote 1 | Number of service standards | Service standards with a higher targetFootnote 1 |
| Buying and Selling Our Services, Standards and Results 2012-2013 | 8 | 5 | 9 | 4 |
| Payments and Pensions Our Services, Standards and Results 2012-2013 | 13 | 9 | 9 | 4 |
| Property and Buildings Our Services, Standards and Results 2012-2013 | 8 | 8 | 8 | 3 |
| Security, Corporate And Information Services Our Services, Standards and Results 2012-2013 | 8 | 8 | 9 | 6 |
| Translation, Interpretation And Other Linguistic Services Our Services, Standards and Results 2012-2013 | 8 | 7 | 9 | 2 |
| Total | 45 | 37 | 44 | 19 |
Footnotes
- Footnote 1
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A target is the percentage of times a service standard should be fully achieved. Our service standard targets typically range from 80% to 100%.
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